Content Moderator

Zoho; Gurugram District; On-site; INR 260,000 - 320,000; Full time

Job summary

Zoho in India seeks a dedicated Content Moderator to safeguard online platforms by reviewing user-generated content against safety policies. You will work in IT Services, performing meticulous reviews and rapid decisions under pressure to maintain a compliant and secure environment.

The role requires flexibility for rotational shifts, strong English communication, and proficiency with moderation tools. Join a fast-paced team delivering high-quality moderation daily.

Qualifications

• Strong command of English for clear analysis and reporting.
• Excellent attention to detail and accuracy in reviews.
• Experience with case escalation and handling sensitive content.

Responsibilities

• Screen online content to identify material violating guidelines.
• Make precise decisions on content acceptability with consistency.
• Handle escalations applying judgment per protocol.
• Ensure compliance with internal policies and external regulations.
• Collaborate in a team with rotational shifts for 24/7 coverage.
• Use moderation tools to process content efficiently and accurately.
• Document findings and coordinate with teammates in English.

Skills

English proficiency

Attention to detail

Communication skills

Case escalation

Computer basics

Tools

Content moderation tools

Job description

Job Description

Content Moderator

We are seeking a dedicated and detail-oriented Content Moderator to join our IT Services team. In this pivotal role, you will be responsible for safeguarding the integrity of our digital platforms by systematically reviewing and assessing user-generated content against established safety policies and community guidelines. This position is critical for maintaining a secure and positive online environment, requiring a keen eye for nuance and the ability to make swift, accurate decisions under pressure. The ideal candidate will thrive in a fast-paced setting, ensuring that all content adheres to regulatory standards while effectively managing escalated issues that require specialized attention.

Responsibilities

• Conduct thorough screening of online content to identify and remove material that violates established policies and safety guidelines.
• Execute precise decision-making processes regarding the acceptability of various content types, ensuring consistency and accuracy in all moderation actions.
• Manage and resolve complex case escalations by applying advanced judgment and adhering strictly to protocol when standard procedures are insufficient.
• Maintain strict compliance with all internal policies and external regulatory guidelines during the review and moderation workflow.
• Collaborate effectively within a team environment that operates on rotational shifts to ensure 24/7 coverage and operational continuity.
• Utilize basic computer skills and moderation tools to efficiently process high volumes of content while maintaining high standards of quality and accuracy.
• Communicate clearly and professionally in English to document findings, report issues, and coordinate with other team members.

Requirements

Requirements:

• Proven willingness and ability to work flexible rotational shifts to support continuous platform monitoring.
• Strong command of the English language for effective communication and accurate content analysis.
• Proficiency in basic computer operations and familiarity with content management interfaces.
• Exceptional attention to detail with a demonstrated track record of ensuring high-quality and accurate work outputs.
• Solid understanding of policy adherence and the ability to interpret guidelines to make sound moderation decisions.
• Experience or demonstrated aptitude in case escalation procedures and handling sensitive content issues.
• A commitment to upholding safety standards through rigorous online content screening and review processes.