Walk-in | Billing Executive / Billing Coordinator

Jupiter Hospital; Thane; Presencial; INR 360 000 - 600 000; Tempo integral

Resumo da oferta

Jupiter Hospital in Thane seeks an Executive- Customer Support to manage casualty admissions, ward admissions, and related billing MIS. The role involves guiding relatives through admission processes, bed charges, cashless and insurance procedures, deposits, and final billing with hospital staff coordination.

The candidate should have 5+ years in a similar role, be proficient in MS Office, and possess strong interpersonal and presentation skills to handle high-pressure situations in a hospital

Qualificações

• Graduate from any stream.
• More than 5 years in same field.

Responsabilidades

• Handle casualty admissions from casualty billing desk and explain bed charges and refund policies.
• Explain TPA/Cashless process and security deposit.
• Arrange beds as per relative requests and confirm ICU bed numbers with departments.
• Explain hospital rules and policies during admission; guide for cashless or corporate facilities.

Conhecimentos

Interpersonal communication

Presentation skills

Organizational skills

Problem solving

Formação académica

Graduate degree

Ferramentas

MS Office

Descrição da oferta de emprego

Title: Executive- Customer Support

Location: Thane

Job Summary

Admissions of ICU, Ward, Minor OT Procedures admission & estimation, Casualty OPD Billing MIS.

Job Profile

• Doing all casualty patients ICU & Ward admission from casualty billing desk. Explaining patients relative about admission process and bed charges, refund policies.
• Explaining about TPA/Cashless process and about security deposit.
• Arranging bed as per relative request.
• Ensuring about bed readiness and ICU bed number confirmation from respective department.
• Explaining about hospital rules and policies during time of admission.
• Guiding relative for cashless or corporate facilities.
• Looking after patient shifting from casualty and time tracking
• Giving stat emergency surgeries clearance (PAMI/RTA) at one point of time since it is life saving situation with the confirmations from senior with taking proper undertaking from relative about payment clearance status.
• Taking undertaking/consent from insurance patients.
• Minor OT:
• Giving minor OT procedure estimation after confirming with doctors over phone. Explaining about all procedure charges.
• Taking initial surgery deposit and giving clearance to casualty staff.
• Preparing final bill for the same patients.
• Casualty OPD Billing:
• Casualty Billing including Pharmacy/Consumable/Radiology and consultation.
• Following employee billing policies.
• Submitting total cash to cahier daily as per userwise scroll.
• IV Injection co-ordination:
• Filtering IV injection patient if it is less than 30 minutes guiding to casualty staff or CMO.
• If more than 30 minutes coordinating in stem cell for bed and sifting.
• Doing admission in stem cell bed from casualty and once it is done doing final billing also with final confirmation from concern staff in stem cell department.
• Mass Casualty:
• Doing all patients registration rapidly.
• Keeping track of relative about their billing and information.
• MIS Report:
• Preparing admission tracking daily.
• Preparing IV injection tracking daily.

Skills

MS Office proficiency

Effective interpersonal communication skill and presentation skills

Ability to organize; prioritize and work efficiently under pressure and subject to changing priorities; Managing multiple tasks. Problem solving attitude.

Experience

More than 5 years in same field.

Qualification

Graduate from any stream

Reporting

Manager Billing Customer Support