Walk-in | Apprentice Trainee (Tele collections)

Baroda Global Shared Service; Gandhinagar; On-site; INR 250,000 - 380,000; Full time

Job summary

Baroda Global Shared Service is seeking a Customer Support Associate to manage calls, follow scripts, and resolve customer queries. You will identify needs, build relationships, and keep knowledge up to date. The role emphasizes adherence to quality norms and regulatory compliance, with strong communication and interpersonal skills required.

The position suits candidates who are detail-oriented, analytical, and capable of handling varied customer topics with a proactive, service-driven mindset.

Qualifications

• Excellent verbal and written communication skills.
• Eye for detail to identify potential failure modes.
• Analytical and problem-solving abilities.
• Good interpersonal skills.

Responsibilities

• Manage inbound and/or outbound calls in timely manner.
• Follow various communication scripts when handling different topics.
• Identify customer needs, answer questions and solve problems.
• Handle customer engagement to build sustainable relationship by taking the extra mile.
• Own and drive the daily update to ensure knowledge level is continuously updated.
• Ensure adherence to quality norms as per agreed specification, also internal policies, procedures, and compliance regulations are being followed.

Skills

Communication

Attention to detail

Analytical thinking

Interpersonal skills

Job description

Role & responsibilities

• Manage inbound and/or outbound calls in timely manner
• Follow various communication scripts when handling different topics
• Identify customer needs, answer questions and solve problems
• Handle customer engagement to build sustainable relationship by taking the extra mile
• Own and drive the daily update to ensure knowledge level is continuously updated
• Ensure adherence to quality norms as per agreed specification, also internal policies, procedures, and compliance regulations are being followed

Preferred candidate profile

• Excellent verbal, written Communication skills
• Eye For Detail - Ability to identify potential failure modes
• Analytical and Problem solving ability

Good interpersonal skills