Waiter Waitress

Park Hyatt; Chennai; On-site; INR 300,000 - 420,000; Full time

Job summary

Park Hyatt Chennai is seeking a guest-focused host and server to ensure an exceptional dining experience. You will welcome guests, take orders, and coordinate with the kitchen and service staff to deliver flawless service.

The role emphasizes personal flair, strong communication, and a courteous, professional demeanor in a luxury hotel environment. The ideal candidate has 1 year of hotel operations experience, a relevant hospitality qualification, and a passion for building memorable guest

Qualifications

• Minimum 1 year work experience in hotel operations.
• Good customer service, communications and interpersonal skills.

Responsibilities

• Host and serve all guests, ensuring an exceptional drinking and dining experience; create lasting memories and build relationships.
• Interact with guests personally to understand needs and upsell and cross-sell Food & Beverage options.
• Maintain grooming and hygiene standards and coordinate with supervisors as required.

Skills

Customer service

Communication skills

Interpersonal skills

Education

Diploma in Hospitality or Tourism management

Bachelor's degree in Hospitality or Tourism management

Job description

Job Description:

Organization- Park Hyatt Chennai

Summary

To ensure that the guests are offered the highest level of personalized service at all times and to report guest complaints or problems to supervisors if no immediate solution can be found and assure follow up with guests. Awareness of hotel activities and a proper handover of the pending points for next shift's follow up and action is crucial.

To provide a courteous, professional, efficient and flexible service at all times, to perform opening and closing procedures established for the Place of Work as assigned, to monitor operating supplies and reduce spoilage and wastage, to handle cash and credit card payments. To have a thorough understanding and knowledge of all Food & Beverage related services and products and, to have the ability to recommend Food & Beverage combinations, to upsell and cross-sell.

General responsibilities are to maintain a high standard of grooming and hygiene at all times, to maintain a good rapport and working relationship with colleagues and all other departments. Full support to Supervisors and team is essential, for any other reasonable duties and responsibilities that are assigned.

Qualifications

Responsible to host and serve all guests, ensuring they have an exceptional drinking & dining experience; creating lasting memories and building relationships. You will bring our restaurant concepts to life by using your personal flair and style when interacting with our guests. Ideally you have a relevant degree or diploma in Hospitality or Tourism management. Minimum 1 years work experience in hotel operations. Good customer service, communications and interpersonal skills are a must.