VS01448 - Application/ production support

E4 Software Services Pvt Ltd.; Mumbai; On-site; INR 800,000 - 1,200,000; Full time

Job summary

A software services company in Mumbai is seeking an Application Production Support Engineer with over 6 years of experience. The candidate will provide L1/L2 support for trading systems and manage incidents using tools like Jira and ServiceNow. Proficiency in SQL is essential, including writing queries and executing command-line operations on SQL Server. The role requires good communication skills and the ability to work shifts, with immediate joining preferred.

Qualifications

• 6+ years of experience in application support.
• Strong experience in handling ticketing tools for issue management.
• Ability to write and debug SQL queries.

Responsibilities

• Provide L1/L2 application support for trading systems.
• Manage incident logging, triaging, and resolution.
• Execute SQL queries to investigate application data.

Skills

Experience with ticketing systems

Proficiency in SQL

SQL Server command-line operations

Understanding of incident and problem management

Knowledge of broking/trading domain

Good communication skills

Tools

Jira

ServiceNow

Remedy

Job description

Overview

Profile - Application & Production Trading Support Engineer

Exp - 6+ years

Location - Prabhadevi

Notice Period - Immediate or 15 days

Quick learner and good logical thinking

Ready to work in shifts and weekends

Should join on short notice

Role and Responsibilities

We are looking for a skilled Application Production Support Engineer to provide L1 support for critical business applications in the broking. The ideal candidate should have hands-on experience with ticketing tools, writing SQL queries, and basic command-line operations on SQL Server.

Provide L1/L2 application and production support for trading and brokerage systems

Handle incident management: logging, triaging, and resolving production issues within SLAs.

Work with ticketing tools such as Jira, ServiceNow, or Remedy to manage and track issues

Execute and write SQL queries to investigate application data or perform health checks.

Run basic SQL Server commands to support application diagnostics and jobmonitoring

Required Skills

Strong experience with ticketing systems (e.g., Jira, ServiceNow).

Proficiency in SQL – ability to write, debug, and execute queries.

Working knowledge of SQL Server command-line operations and scripts.

Understanding of incident and problem management processes (ITIL preferred).

Basic knowledge of broking/trading domain operations and terminology.

Good communication and coordination skills to work with cross-functional teams.

Ability to work in shifts and provide weekend support on a rotation basis.