VS01448 - Application/ production support

E4 Software Services Pvt Ltd.; Mumbai; On-site; INR 800,000 - 1,200,000; Full time

Job summary

A software services company in Mumbai is seeking an experienced Application & Production Trading Support Engineer to provide vital support for trading systems. The role involves managing incidents, executing SQL queries, and maintaining applications within SLAs. Ideal candidates have over 6 years of experience and are proficient with ticketing systems like Jira and ServiceNow. A solid understanding of the trading domain and shift work readiness is crucial. Interested applicants should apply immediately.

Qualifications

• 6+ years of experience in application support, preferably in trading or brokerage.
• Strong skills in incident management and problem-solving.
• Ability to work under pressure and meet SLAs.

Responsibilities

• Provide L1/L2 support for trading and brokerage systems.
• Handle incident management, logging, and resolving issues.
• Use ticketing tools to manage and track production issues.
• Write and execute SQL queries for data investigations.
• Run SQL Server commands for diagnostics and monitoring.

Skills

Experience with ticketing systems

Proficiency in SQL

Knowledge of SQL Server command-line

Understanding of ITIL processes

Basic knowledge of broking/trading

Good communication skills

Ability to work in shifts

Tools

Jira

ServiceNow

Remedy

Job description

Overview

Profile - Application & Production Trading Support Engineer

Exp - 6+ years

Location - Prabhadevi

Notice Period - Immediate or 15 days

Quick learner and good logical thinking

Ready to work in shifts and weekends

Should join on short notice

Role and Responsibilities

We are looking for a skilled Application Production Support Engineer to provide L1 support for critical business applications in the broking. The ideal candidate should have hands-on experience with ticketing tools, writing SQL queries, and basic command-line operations on SQL Server.

Provide L1/L2 application and production support for trading and brokerage systems

Handle incident management: logging, triaging, and resolving production issues within SLAs.

Work with ticketing tools such as Jira, ServiceNow, or Remedy to manage and track issues

Execute and write SQL queries to investigate application data or perform health checks.

Run basic SQL Server commands to support application diagnostics and jobmonitoring

Required Skills

Strong experience with ticketing systems (e.g., Jira, ServiceNow).

Proficiency in SQL – ability to write, debug, and execute queries.

Working knowledge of SQL Server command-line operations and scripts.

Understanding of incident and problem management processes (ITIL preferred).

Basic knowledge of broking/trading domain operations and terminology.

Good communication and coordination skills to work with cross-functional teams.

Ability to work in shifts and provide weekend support on a rotation basis.