VP Head - Operations

Dhani Loans and Services (DLSL); Gurugram District; On-site; INR 4,000,000 - 7,000,000; Full time

Job summary

Dhani Loans and Services (DLSL) in Gurgaon seeks a Head/VP of Operations with 10+ years of experience to lead end-to-end lending operations, drive process automation, and ensure regulatory compliance across multiple product lines.

The role covers sourcing to disbursement, RBI guidelines, governance, and performance dashboards, while mentoring large cross-functional teams PAN-India.

Qualifications

• Graduate / Postgraduate in Business, Finance, or related fields.
• 10+ years in Banking, NBFC, or Fintech handling multi-product loan servicing and operations.
• Experience leading end-to-end lending operations and process automation.
• Strong RBI compliance and audit/IFC controls knowledge.

Responsibilities

• Oversee End-to-End Lending Operations from sourcing to disbursement and post-disbursement servicing.
• Drive Compliance & Regulatory Management per RBI guidelines, AML/KYC, and reporting.
• Lead Audit, Risk & Control activities including IFC testing and RCSA processes.
• Champion Process Automation & Systems enhancements (LMS/LOS migrations, mobile collections, vendor payouts).
• Direct PAN-India operations across Front-end, Back-end, Compliance, and Customer Service teams.
• Maintain Analytics & Reporting through MIS dashboards and SQL/Qlik dashboards.

Skills

Leadership

Operations management

Stakeholder management

Regulatory compliance

Process improvement

Education

Graduate / Postgraduate in Business, Finance, or related fields

Tools

FinnOne

Finanza

SQL/MySQL

QlikView

Flexcube

SAP (FI)

Oracle

Job description

Job Title: Head / VP Operations
Location: Gurgaon
Experience: 10+ Years
Industry: Banking / NBFC / Fintech

Role Overview

Looking for a senior Head / VP of Operations with 10+ years of experience to lead end-to-end lending operations, process automation, regulatory compliance, and team management across multi-product portfolios (Consumer, Auto, Gold, Solar, LAP, Fleet Financing, etc.).

Key Responsibilities

• End-to-End Lending Operations: Oversee complete loan lifecycles from sourcing, underwriting condition checks, and approval to disbursement and post-disbursement servicing (NACH, billing, foreclosures, title deed releases).
• Compliance & Regulatory Management: Drive full adherence to RBI guidelines, Digital Lending Guidelines, AML/KYC/VKYC, CERSAI, MCA, and Bureau reporting; act as Nodal Officer for RBI CMS and grievance mechanisms.
• Audit, Risk & Control: Act as SPOC for internal/external audits, manage IFC testing, RCM controls, RCSA processes, and bank account reconciliations.
• Process Automation & Systems: Lead LMS/LOS enhancements and migrations (e.g., FinnOne, Finanza), mobile collection receipting, vendor payouts, and UAT testing.
• Team Leadership & Stakeholder Management: Direct PAN-India central, hub, and branch operations across Front-end, Back-end, Compliance, and Customer Service teams.
• Analytics & Reporting: Maintain operational MIS dashboards using QlikView and SQL to monitor TATs, operational risks, and performance metrics.

Desired Candidate Profile

• Education: Graduate / Postgraduate in Business, Finance, or related fields.
• Domain Expertise: 10+ years in Banking, NBFC, or Fintech handling multi-product loan servicing and operations.
• Core Competencies: RBI Compliance, Audit & IFC Controls, LMS/LOS System Migration, Process Automation, Team Management.
• Technical Skills: FinnOne / Finanza, SQL / MySQL, QlikView, Flexcube, SAP (FI), or Oracle.