VP Credit Lending (Gurugram)

Black Turtle; India; On-site; INR 1,800,000 - 3,000,000; Full time

Job summary

Black Turtle is seeking a Lead Customer Lending Solutions to drive lending operations, mentor a high-performing team, and ensure seamless execution across the customer lending lifecycle. You will lead end-to-end processes, review lending decisions, and uphold credit policies while delivering exceptional customer service.

This role requires strong leadership, risk and regulatory awareness, and a customer-first mindset with excellent stakeholder management.

Qualifications

• Proven knowledge and hands-on experience in lending processes and credit assessment.
• Strong leadership and people management experience.
• Excellent customer service orientation and stakeholder management skills.
• Strong communication, interpersonal, and problem-solving abilities.
• High attention to detail with the ability to manage multiple priorities.
• Sound understanding of risk, compliance, and operational controls.

Responsibilities

• Lead, develop, and coach a team of lending professionals to achieve business and operational objectives.
• Oversee end-to-end lending operations, ensuring exceptional customer service and compliance with internal policies and regulatory requirements.
• Support and guide the team in managing complex lending applications and customer queries.
• Review and approve lending decisions within delegated authority, ensuring accuracy and adherence to credit policies.
• Drive continuous process improvements to enhance customer experience and operational efficiency.
• Build a high-performing team culture through coaching, mentoring, and performance management.
• Ensure compliance with risk management, audit, and regulatory standards.

Skills

Lending processes

Credit assessment

Leadership

Customer service orientation

Stakeholder management

Communication

Attention to detail

Risk & compliance understanding

Education

Bachelor's degree in Banking/Finance/Business

Job description

Hiring: Lead Customer Lending Solutions (Immediate Joiners only)

Are you an experienced lending qualified with strong leadership capabilities and a passion for delivering exceptional customer experiences We are looking for a Lead Customer Lending Solutions to drive lending operations, lead high-performing teams, and ensure seamless execution across the customer lending lifecycle.

Key Responsibilities

• Lead, develop, and coach a team of lending professionals to achieve business and operational objectives.
• Oversee end-to-end lending operations, ensuring exceptional customer service and compliance with internal policies and regulatory requirements.
• Support and guide the team in managing complex lending applications and customer queries.
• Review and approve lending decisions within delegated authority, ensuring accuracy and adherence to credit policies.
• Drive continuous process improvements to enhance customer experience and operational efficiency.
• Build a high-performing team culture through coaching, mentoring, and performance management.
• Ensure compliance with risk management, audit, and regulatory standards.

Key Decisions

• Implement operational initiatives to improve business excellence.
• Support initiatives that strengthen customer experience, lending compliance, and enterprise control environments.

Required Skills & Experience

• Proven knowledge and hands-on experience in lending processes and credit assessment.
• Strong leadership and people management experience.
• Excellent customer service orientation and stakeholder management skills.
• Strong communication, interpersonal, and problem-solving abilities.
• High attention to detail with the ability to manage multiple priorities.
• Sound understanding of risk, compliance, and operational controls.

Qualifications

• Bachelor's degree or tertiary qualification in Banking, Finance, Business, or a related discipline (preferred).

Experience Required

• Demonstrated experience in lending within the financial services industry.
• Experience reviewing and approving lending applications.
• Strong understanding of policy interpretation, verification requirements, and lending compliance.
• Experience in identifying and escalating process or operational risks.Role & responsibilities

Role & responsibilities

Max Notice Period - 30 days or Immediate Joiners .