Voice Network Engineer

Jade Global Software Pvt LTD; Bengaluru; On-site; INR 800,000 - 1,200,000; Full time

Job summary

Jade Global Software Pvt LTD in Bengaluru is seeking a Voice Network Engineer to deploy and support production Zoom Phone, Zoom Meeting, and NICE infrastructure worldwide. The role requires managing global telecom ISPs and collaborating with the network engineering team on various technical solutions.

Candidate must have a BS in Computer Science or a related field and at least 3+ years of hands-on experience in voice and collaboration engineering, specifically with Zoom Phone and NICE CxOne contact center.

Qualifications

• Minimum of 3+ years of hands-on experience in voice and collaboration engineering.
• Proficiency with Zoom Phone and NICE Contact Center.
• Strong communication and documentation skills.

Responsibilities

• Implement and support enterprise-class voice networks for Zoom Phone and NICE CxOne.
• Proactively manage, monitor, and troubleshoot the global voice infrastructure.
• Design, configure, and script NICE CxOne contact center software.

Skills

Zoom Phone

NICE CxOne contact center

Cisco

Network engineering

Video conferencing

Education

BS in Computer Science or a related technical field

Tools

Cisco Voice

Zoom Meeting

AudioCodes

Job description

Overview

Voice Network Engineer

This position is responsible for the deployment, support, and upgrade of production Zoom Phone, Zoom Meeting, and NICE infrastructure worldwide. The role includes testing and evaluating voice and video systems for optimum performance, managing global telecom ISPs for SIP trunk and voice circuits, and collaborating with the network engineering team on design, configuration, and troubleshooting. A strong focus on Zoom Phone and NICE contact center is required.

Responsibilities

• Implement and support enterprise-class voice networks to support Zoom Phone, NICE CxOne contact center, SFDC voice, and AudioCodes.
• Deploy voice infrastructures in new and existing offices worldwide.
• Proactively manage, monitor, troubleshoot, and perform technical analysis of the global voice infrastructure.
• Assist in the development and implementation of voice, video, and collaboration technology roadmaps globally.
• Diagnose and isolate voice and video problems.
• Design, configure, and script NICE CxOne contact center software.
• Configure call routing and scripting for the contact center.
• Develop voice and video network operations processes, procedures, and documentation.
• Manage worldwide telecom vendors to secure optimal voice services.

Competency Requirements

• Hands‑on experience with Zoom Phone, NICE CxOne contact center, and SBC.
• Experience with NICE ICM Enterprise development and deployment, including scripting, configuration, and call routing.
• Experience integrating Zoom, Poly, and Neat Room video conferences into Zoom.
• Hands‑on experience with Cisco Cube, voice gateways, and Zoom Phone.
• Minimum of 3+ years of hands‑on experience in Cisco and Zoom voice and basic network engineering.
• Strong ability to identify, determine, and document customer requirements.
• Solid written and verbal communication skills, quick learning, and a self‑motivated team player mindset.

Required Skills and Experience

• BS in Computer Science or a related technical field.
• Minimum of 3+ years of hands‑on experience in voice and collaboration engineering.
• Proficiency with Zoom Phone, Cisco Voice, and NICE Contact Center.
• Experience with video conferencing across multi‑vendor platforms (Zoom, Poly, Cisco).
• Collaboration with Zoom Meeting and Phone applications.
• Strong communication and documentation skills.

Notes

• Strong communication skills.
• Experience working with large teams.
• Preference for NICE CxOne contact center experience.
• Experience with SFDC.
• Implementation and support experience.