Visitor Visa Counselor

Sky Heaven Immigration (OPC) Pvt.ltd; Ahmedabad District; On-site; INR 300,000 - 420,000; Full time

Job summary

Sky Heaven Immigration (OPC) Pvt. Ltd. in Ahmedabad is seeking a Visitor Visa Counsellor to provide end-to-end support for clients pursuing visitor visas, including eligibility assessment and guidance on documentation requirements.

The role involves explaining visa rules, preparing and reviewing forms, coordinating appointments, and maintaining accurate client records. Regular client communication is essential to address queries and provide status updates, while staying informed on policy

Qualifications

• Strong client service skills with clear communication and professional approach.
• Ability to explain visa procedures, interpret requirements, and organize documentation with accuracy.
• Proficiency in using office tools and maintaining digital and physical records.
• Good command of written and spoken English; regional languages are an advantage.
• Ability to manage multiple cases, meet timelines, and work in a structured office environment.

Responsibilities

• Provide end-to-end support for visitor visa applicants from initial consultation to eligibility assessment.
• Guide clients on documentation requirements and review forms and supporting documents.
• Coordinate appointments and maintain accurate client records.
• Communicate with clients via phone, email, and in person; set expectations and update on application status.
• Collaborate with colleagues to stay current on policy changes and ensure compliance with organizational standards.

Skills

Client service

Clear communication

Documentation management

English proficiency

Regional language knowledge

Integrity & confidentiality

Education

Bachelor’s degree in counselling/administration/travel & tourism or related field

Prior immigration/visa services experience

Tools

Office productivity tools

Job description

Company Description

Sky Heaven Immigration (OPC) Pvt. Ltd. Nikol, Ahmedabad. is an immigration consulting firm that supports individuals and families in navigating visitor visa processes for multiple destinations. The company focuses on providing clear guidance, accurate documentation, and transparent advice to help clients make informed travel and immigration decisions. Team members work closely with clients to understand their needs, assess eligibility, and offer tailored solutions. Sky Heaven Immigration values professionalism, integrity, and client-cantered service, creating a work environment where staff can develop expertise in international visa procedures and customer service.

Role Description

The Visitor Visa Counsellor will provide end-to-end support to clients seeking visitor visas, including initial consultation, eligibility assessment, and guidance on documentation requirements. Day-to-day responsibilities include explaining visa rules and procedures, preparing and reviewing forms and supporting documents, coordinating appointments, and maintaining accurate client records. The role also involves regular communication with clients via phone, email, and in person, addressing queries, setting expectations, and updating them on application status. The counsellor will collaborate with colleagues to stay current on policy changes, maintain internal checklists, and ensure compliance with organizational standards. This is a full-time, on-site role based in Ahmedabad, requiring consistent office presence and direct client interaction.

Qualifications

• Strong client service skills, including clear communication, active listening, and a professional, empathetic approach to handling inquiries and concerns.
• Ability to understand and explain visa procedures, interpret requirements, and organize documentation with attention to detail and accuracy.
• Proficiency in using office productivity tools (e.g., email, word processing, spreadsheets) and maintaining digital and physical records in an organized manner.
• Good command of written and spoken English; knowledge of regional languages is an advantage for client interaction.
• Ability to work effectively in a structured office environment, manage multiple cases simultaneously, and meet timelines without compromising quality.
• Bachelor’s degree or equivalent experience in counselling, administration, travel and tourism, or a related field; prior experience in immigration or visa services is highly beneficial.
• Demonstrated integrity, discretion, and respect for client confidentiality, with a willingness to learn and adapt to changing visa regulations.