Visa counsellor

American Express Global Business Travel; Bengaluru; On-site; INR 350,000 - 520,000; Full time

Job summary

American Express Global Business Travel is seeking a travel adviser in Bangalore, India to arrange domestic and international business travel for corporate clients. You will use Sabre, Apollo, Galileo or Amadeus to research options, ensure policy compliance, and respond to special traveler requests with professional communication.

The role emphasizes proactive service, attention to detail, and collaboration within a 24/7 environment, including potential afternoon shifts and weekends.

Qualifications

• Native GDS expertise with Sabre, Apollo, Amadeus or Galileo.
• Professional communication in written and verbal form.
• High attention to detail and accuracy in bookings.
• Demonstrated integrity in handling traveler information.
• Strong teamwork mindset and openness to feedback.

Responsibilities

• Advise and arrange travel for corporate customers, individuals and groups.
• Research travel options and anticipate traveler needs to upsell services.
• Book domestic and international business travel across air, rail, and hotels.
• Work with GDS systems and ensure policy compliance and regulatory requirements.
• Provide courteous, proactive service and mentor teammates where needed.

Skills

GDS expertise

Communication skills

Attention to detail

Integrity

Teamwork & feedback

Tools

Sabre

Apollo

Galileo

Amadeus

Job description

Amex GBT is a place where colleagues find inspiration in travel as a force for good and - through their work - can make an impact on our industry. We're here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

What You'll Do

• Advise and arrange travel for corporate business customers (both individuals and groups)
• Conduct analysis and research on travel options, and pro-actively anticipate traveler needs to sell additional services
• Arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations
• Use various Global Distribution Systems (GDSs), including Sabre, Apollo, Galileo and Amadeus. Training may be provided
• Ensure compliance to customers' agreed travel policy, service provider policies, and regulatory requirements
• Use positive telephone service techniques and act on special customer requests
• Collaborate within your team to coach, mentor, and provide constructive feedback to improve service levels

We look forward to sharing more detailed job functions and key performance indicators during the interview process.

What We're Looking For

• Passion for excellence in client service, including proactive anticipation of needs
• Native GDS expertise (Sabre, Apollo, Amadeus and/or Galileo)
• Professional communication (written and verbal)
• Attention to detail
• Act with integrity, and look after personal traveler information
• Possess a strong understanding of the travel industry (background in business travel, leisure travel, or airline reservation)
• Resolving customer issues quickly and independently / with supplier
• Teamwork and openness to feedback

Our Traveler Care team is a 24/7 operation. We have specific colleagues dedicated to the night shift, however, please be flexible and prepared to work afternoon shifts (12-8pm) and weekends.

Location

Bangalore, India

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.
• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
• Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
• We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
• And much more!

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

What if I don't meet every requirement?

If you're passionate about our mission and believe you'd be a phenomenal addition to our team, don't worry about "checking every box;" please apply anyway. You may be exactly the person we're looking for!