Specialized Travel Counselor

American Express Global Business Travel; Gurugram District; On-site; INR 360,000 - 600,000; Full time

Benefits offered by this job

Global travel perks

Extensive learning & growth programs

Inclusion Groups and well-being

Job summary

Amex GBT in Gurgaon, India, is seeking a travel advisor to arrange corporate travel for individuals and groups. You will work with domestic and international itineraries across air, rail, and hotels, using GDS systems to optimize fares and compliance with travel policies.

The role emphasizes proactive client service, strong communication, and teamwork to meet customer satisfaction and KPI targets in a 24/7 Traveler Care unit based in Gurgaon.

Qualifications

• Experience in travel booking and understanding fares and ticketing rules.
• Proactive client service with the ability to anticipate traveler needs.
• Strong communication and problem-solving skills.

Responsibilities

• Advise and arrange travel for corporate customers.
• Book domestic and international travel across air, rail, and hotels.
• Use GDSs (Sabre, Apollo, Amadeus, Galileo) and advise on travel policy.
• Communicate with customers via phone, chat, and email.
• Act as trusted advisor by selling additional services to meet client needs.
• Work individually and as a team to meet account goals and service metrics.

Skills

Customer service

Communication

Attention to detail

Integrity

Teamwork

Tools

Sabre

Apollo

Amadeus

Galileo

Job description

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

What You’ll Do

• Advise and arrange travel for corporate business customers (both individuals and groups)
• Arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations
• Use various Global Distribution Systems (GDSs), including Sabre, Apollo, Amadeus, and/or Galileo. Training may be provided
• Communicate effectively with customers over the telephone, messaging (chat), e-mail, and/or back office systems
• Act as a trusted advisor by using travel expertise to proactively provide advice and selling additional services to clients to meet their needs while adhering to their company’s travel policy
• Work individually and as a team to meet business and account-specific goals, which may include customer satisfaction, call adherence and service metrics

We look forward to sharing more detailed job functions and key performance indicators during the interview process.

What We’re Looking For

• Previous experience in travel (preferably business travel) and understanding of fares and ticketing rules for car, air, and hotel
• Passion for excellence in client service, including proactive anticipation of needs
• Native GDS expertise (Sabre, Apollo, Amadeus and/or Galileo)
• Professional communication (written and verbal)
• Attention to detail
• Act with integrity, and look after personal traveler information
• Possess a strong understanding of the travel industry (background in business travel, leisure travel, or airline reservation)
• Resolving customer issues quickly and independently
• Teamwork and openness to feedback

Our Traveler Care unit is a 24/7 operation. We have specific colleagues dedicated to the night shift, however, please be flexible and prepared to work afternoon shifts (12-8pm) and weekends.

Location

Gurgaon, India

#TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.
• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
• Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
• We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
• And much more!

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement.

What if I don’t meet every requirement?

If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;” please apply anyway. You may be exactly the person we’re looking for!