Senior Travel Consultant - Afterhours

American Express Global Business Travel; Gurugram District; On-site; INR 350,000 - 520,000; Full time

Benefits offered by this job

Flexible benefits

Travel perks

Learning platform access (20k+ courses

Inclusion groups

Job summary

American Express Global Business Travel (Amex GBT) in Gurgaon, India, is seeking a travel consultant to advise and arrange travel for corporate clients, including individuals and groups. You will analyze options, anticipate traveler needs and book domestic and international travel across air, rail, and hotels using Sabre, Galileo, Apollo and Amadeus.

You will ensure policy and regulatory compliance, deliver excellent service via telephone, and collaborate with the team to mentor others and raise

Qualifications

• Proven experience with Galileo and Sabre GDS.
• Professional communication (written and verbal).
• Attention to detail and integrity in handling traveler data.

Responsibilities

• Advise and arrange travel for corporate business customers (both individuals and groups).
• Conduct analysis and research on travel options and anticipate traveler needs.
• Arrange and book domestic and international business travel across air, rail, hotel.
• Use various GDSs, including Sabre, Apollo, Galileo and Amadeus; training may be provided.
• Ensure compliance with travel policies, provider rules and regulatory requirements.
• Provide positive telephone service and handle special customer requests.
• Collaborate within the team to coach, mentor and improve service levels.

Tools

Galileo

Sabre

Amadeus

Job description

Amex GBT is a place where colleagues find inspiration in travel as a force for good and - through their work - can make an impact on our industry. We're here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

What You'll Do

• Advise and arrange travel for corporate business customers (both individuals and groups)
• Conduct analysis and research on travel options, and pro-actively anticipate traveler needs to sell additional services
• Arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations
• Use various Global Distribution Systems (GDSs), including Sabre, Apollo, Galileo and Amadeus. Training may be provided.
• Must have Galileo experience.
• Ensure compliance to customers' agreed travel policy, service provider policies, and regulatory requirements
• Use positive telephone service techniques and act on special customer requests
• Collaborate within your team to coach, mentor, and provide constructive feedback to improve service levels

We look forward to sharing more detailed job functions and key performance indicators during the interview process.

What We're Looking For

• Passion for excellence in client service, including proactive anticipation of needs
• Native Galileo and Sabre GDS expertise.
• Minimum 1 year experience of US and Asia bookings.
• Minimum 1 year experience in Corporate Travel bookings.
• Chat-hub experience is preferred.
• Professional communication (written and verbal)
• Attention to detail
• Act with integrity, and look after personal traveler information
• Possess a strong understanding of the travel industry (background in business travel, leisure travel, or airline reservation)
• Resolving customer issues quickly and independently / with supplier
• Teamwork and openness to feedback

Our Traveler Care team is a 24/7 operation.

Location

Gurgaon, India

The #TeamGBT Experience

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.
• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
• Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
• We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
• And much more!

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement.

What if I don't meet every requirement?

If you're passionate about our mission and believe you'd be a phenomenal addition to our team, don't worry about "checking every box;". Please apply anyway. You may be exactly the person we're looking for!