Vigilance Operations

Navi; Bengaluru; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Navi is seeking a Vigilance Officer in Bengaluru to support MHA complaints and BNSS 94 notices, coordinating with LEAs via I4C portal and email. You will work with UPI Payment, Payment Ops, BBPS, Legal & Compliance teams to ensure compliant and timely disposal of cases.

You will action requests within defined TAT, manage case backlogs, retrieve data for investigations, and maintain MIS reports. The role demands strong ownership, high attention to detail, and willingness to provide after-hours

Qualifications

• Strong understanding of UPI transaction analysis, Case management, and Regulatory compliance is recommended.
• Excellent documentation, reporting, and stakeholder management skills.
• Proficiency in MS Excel and MIS reporting.
• Ability to work independently in a high-volume, SLA-driven environment.
• Willingness to provide 24x7 support, including weekends and holidays, when required.
• Strong ownership, accountability, and attention to detail.
• Multilingual proficiency is an added advantage.
• Prior field exposure or liaison experience with Law Enforcement Agencies is preferred.

Responsibilities

• Action all MHA portal requests within the defined TAT while ensuring accuracy.
• Independently manage assigned case volumes, reassigned backlog, and SLA compliance.
• Respond to Section 94 BNSS notices by retrieving, verifying, and sharing transaction details with Law Enforcement Agencies (LEAs).
• Coordinate with Police, Cyber Crime Cells, CID, MHA, I4C, and other government agencies on active investigations.
• Handle urgent LEA calls, escalations, and critical requests, including after-office hours and weekends.
• Retrieve and analyse historical transaction data to support investigations and regulatory requirements.
• Maintain accurate case trackers, documentation, and MIS reports for audit readiness and management reporting.
• Build and maintain effective working relationships with LEAs to ensure timely case resolution

Skills

UPI analysis

Case management

Regulatory compliance

MS Excel

MIS reporting

Stakeholder management

SQL

Tools

SQL

Job description

The Risk team at Navi is responsible for identifying, assessing, and mitigating potential risks across the organization. The Vigilance team, part of the Risk function at Navi, works closely with law enforcement and regulatory agencies to proactively address potential threats such as fraud, misconduct, or legal escalations. By building strong external relationships and ensuring timely coordination, the team helps Navi stay compliant, resilient, and prepared to respond to sensitive issues effectively.

About the Role

As a Vigilance Officer at Navi, you will work closely with UPI Payment, Payment Ops, BBPS, Legal & Compliance and concerned LEA (Law Enforcement Authority) to ensure correct and effective disposal of MHA complaints and BNSS 94 Notice received on I4C portal and Email.

What We Expect From You

• Action all MHA portal requests within the defined TAT while ensuring accuracy.
• Independently manage assigned case volumes, reassigned backlog, and SLA compliance.
• Respond to Section 94 BNSS notices by retrieving, verifying, and sharing transaction details with Law Enforcement Agencies (LEAs).
• Coordinate with Police, Cyber Crime Cells, CID, MHA, I4C, and other government agencies on active investigations.
• Handle urgent LEA calls, escalations, and critical requests, including after-office hours and weekends.
• Retrieve and analyse historical transaction data to support investigations and regulatory requirements.
• Maintain accurate case trackers, documentation, and MIS reports for audit readiness and management reporting.
• Build and maintain effective working relationships with LEAs to ensure timely case resolution

Must Haves

• Strong understanding of UPI transaction analysis, Case management, and Regulatory compliance is recommended.
• Excellent documentation, reporting, and stakeholder management skills.
• Proficiency in MS Excel and MIS reporting.
• Ability to work independently in a high-volume, SLA-driven environment.
• Willingness to provide 24x7 support, including weekends and holidays, when required.
• Strong ownership, accountability, and attention to detail.
• SQL knowledge (preferred) for transaction analysis and data retrieval.
• Multilingual proficiency is an added advantage.
• Prior field exposure or liaison experience with Law Enforcement Agencies is preferred.

Inside Navi

We are shaping the future of financial services for a billion Indians through products that are simple, accessible, and affordable. From Personal & Home Loans to UPI, Insurance, Mutual Funds, and Gold — we’re building tech-first solutions that work at scale, with a strong customer-first approach.

Founded by Sachin Bansal & Ankit Agarwal in 2018, we are one of India’s fastest-growing financial services organisations. But we’re just getting started!

Our Culture

The Navi DNA

Ambition. Perseverance. Self-awareness. Ownership. Integrity.

We’re looking for people who dream big when it comes to innovation. At Navi, you’ll be empowered with the right mechanisms to work in a dynamic team that builds and improves innovative solutions. If you’re driven to deliver real value to customers, no matter the challenge, this is the place for you.

We chase excellence by uplifting each other—and that starts with every one of us.

Why You'll Thrive at Navi

At Navi, it’s about how you think, build, and grow. You’ll thrive here if:

• You’re impact-driven : You take ownership, build boldly, and care about making a real difference.
• You strive for excellence : Good isn’t good enough. You bring focus, precision, and a passion for quality.
• You embrace change : You adapt quickly, move fast, and always put the customer first.