Cluster Manager

Navi; New Delhi; On-site; INR 800,000 - 1,200,000; Full time

Job summary

A leading financial services company in New Delhi is seeking a Mid-Senior Level professional to join their Hospital Partnerships team. The role involves empaneling hospitals, negotiating rates, and ensuring smooth cashless claim operations. Ideal candidates will have a graduation in Science, excellent communication skills, and understanding of insurance claim processes. Join a dynamic team that values innovation and customer-first solutions.

Qualifications

• Ability to handle independent assignments and take logical decisions.
• Good understanding of hospital admission processes.
• Excellent communication skills, including writing emails and presentations.

Responsibilities

• Empanel hospitals based on requirements.
• Negotiate with hospitals for the best rates.
• Ensure smooth cashless claim operations.

Skills

Communication skills

Understanding of insurance claim processing

Knowledge of health regulations

Excel and PowerPoint skills

Education

Graduation in Science

Job description

Overview

Determined to explore challenging prospects that will expand skillsets and improve abilities | Constantly strive to learn and grow | Committed to…

About the Team

The Hospital Partnerships team at Navi is responsible for building and managing a strong, pan-India network of hospitals to support our health insurance offerings. By forging and maintaining relationships with partner hospitals, the team ensures wide access and better claim support for our customers. A robust hospital network not only strengthens Navi’s national footprint but also enhances the cashless claims experience by offering customers more choices and faster settlements.

About the Role

Responsible for empaneling hospitals, negotiating rates, managing contracts, and ensuring smooth cashless claim operations. The role involves maintaining strong hospital relationships, monitoring performance, resolving grievances, and ensuring compliance with health insurance regulations.

What makes you a Navi_ite

Perseverance, Passion and Commitment

• Passionate about Navi’s mission and vision.
• Demonstrates dedication, perseverance, and high ownership.
• Goes above and beyond by taking on additional responsibilities.

Obsession with high-quality results

• Consistently creates value for customers and stakeholders through high-quality outcomes.
• Efficiently manages time, prioritizes tasks, and achieves higher standards.

Resilience and Adaptability

• Adapts quickly to new roles, responsibilities, and changing circumstances, showing resilience and agility.

What We Expect From You

• Hospital Empanelment based on requirements.
• Negotiate with hospitals for the best rates and discounts.
• Renewal of MOU with empaneled hospitals.
• Regular visits to the hospitals and maintaining good relations with the network hospitals.
• Regular analysis of network hospitals and dismissal of network hospitals when required.
• Regulating cashless operations and ensuring a smooth claim process.
• Maintaining different TATs agreed with the hospitals and resolution of any grievance related to internal teams and provider hospitals.
• Monitoring systems and processes to ensure sustained levels of performance.

Must Haves

• Ability to handle independent assignments & having the acumen to take logical decisions.
• He/she should have a good understanding of insurance claim processing.
• He/she should have a good understanding of the hospital admission process and basic knowledge of medical ailments.
• Excellent communication skills, including writing emails and presentations.
• Knowledge of health regulations and IRDAI circulars is an added advantage.
• Graduation in Science background with knowledge of basic Medical Ailments. Medical Graduates will be preferred.
• Good Command of Excel, PowerPoint presentation is a must.
• Experience in Hospital Networking will be preferred.

Inside Navi

We are shaping the future of financial services for a billion Indians through products that are simple, accessible, and affordable. From Personal & Home Loans to UPI, Insurance, Mutual Funds, and Gold — we’re building tech-first solutions that work at scale, with a strong customer-first approach.

Founded by Sachin Bansal & Ankit Agarwal in 2018, we are one of India’s fastest-growing financial services organisations. But we’re just getting started!

Our Culture

The Navi DNA Ambition.

Perseverance. Self-awareness. Ownership. Integrity.

We’re looking for people who dream big when it comes to innovation. At Navi, you’ll be empowered with the right mechanisms to work in a dynamic team that builds and improves innovative solutions. If you’re driven to deliver real value to customers, no matter the challenge, this is the place for you. We chase excellence by uplifting each other—and that starts with every one of us.

Why You’ll Thrive at Navi

At Navi, it’s about how you think, build, and grow. You’ll thrive here if:

• You’re impact-driven: You take ownership, build boldly, and care about making a real difference.
• You strive for excellence: Good isn’t good enough. You bring focus, precision, and a passion for quality.
• You embrace change: You adapt quickly, move fast, and always put the customer first.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Other

Industries

• Insurance, Insurance and Employee Benefit Funds, and Internet Marketplace Platforms