Video KYC Analyst - Card Application Processing

Citigroup Inc.; Chennai District; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Citigroup Inc. seeks a detail-oriented Video KYC Analyst to support Commercial Cards onboarding while ensuring compliance with RBI Video KYC guidelines, AML/KYC requirements, and global banking standards.

Responsibilities include conducting VKYC per regulations, handling customer inquiries, performing CDD/risk assessments, and maintaining audit-ready records to support MCA requirements.

Qualifications

• 4–6 years of VKYC/KYC/Banking Operations experience.
• Knowledge of RBI and global VKYC/KYC guidelines, AML, KYC, and CDD.
• Excellent verbal and written communication skills.
• Strong investigation, analytical, and problem-solving abilities.
• Attention to detail and sound decision-making.
• Ability to work in a fast-paced, target-driven environment.

Responsibilities

• Conduct VKYC in adherence to RBI regulations and internal compliance policies.
• Handle inbound customer interactions during VKYC sessions and address customer queries.
• Verify customer identity and documents through live video interactions.
• Perform Customer Due Diligence (CDD) and risk assessments.
• Maintain audit-ready records and support MCA requirements.
• Identify and elevate fraud indicators and compliance concerns.
• Collaborate with stakeholders to ensure seamless onboarding.

Skills

VKYC

KYC

Banking Operations

Analytical Thinking

Attention to Detail

Customer Focus

Fraud Detection

Regulatory Compliance

Communication

Team Collaboration

Education

Bachelor's Degree

KYC/AML certifications

Job description

We are seeking a detail-oriented Video KYC (VKYC) Analyst to support Commercial Cards onboarding while ensuring compliance with RBI Video KYC guidelines, AML/KYC requirements, and global banking standards.

Key Responsibilities

• Conduct VKYC in adherence to RBI regulations and internal compliance policies.
• Handle inbound customer interactions during VKYC sessions and address customer queries.
• Hands-on experience in Commercial Cards onboarding, account maintenance, customer verification, and related banking operations preferred.
• Deliver excellent customer service while maintaining regulatory compliance.
• Verify customer identity and documents through live video interactions.
• Perform Customer Due Diligence (CDD) and risk assessments.
• Maintain audit-ready records and support Manager Control Assessment (MCA) requirements.
• Identify and elevate fraud indicators and compliance concerns.
• Achieve quality, productivity, turnaround time (TAT), and customer satisfaction targets.
• Collaborate with stakeholders to ensure seamless onboarding.

Required Skills & Experience

• 4-6 years of experience in VKYC, KYC, Commercial Cards, Banking Operations, or Financial Services.
• Knowledge of RBI and global VKYC/KYC guidelines, AML, KYC, and CDD requirements.
• Excellent verbal and written communication skills.
• Strong investigation, analytical, and problem-solving abilities.
• Attention to detail and sound decision-making skills.
• Ability to work in a fast-paced, target-driven environment.

Qualifications

• Bachelor's Degree.
• Relevant KYC/AML certifications are an added advantage.

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Key Competencies

• Customer Focus
• Risk & Compliance Awareness
• Analytical Thinking
• Fraud Detection & Investigation
• Attention to Detail
• Team Collaboration

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Job Family Group:

Operations - Transaction Services

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Job Family:

Cash Management

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Time Type:

Full time

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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