Video KYC Lead - Card Application Processing

Citibank (Switzerland) AG; India; On-site; Confidential; Full time

Job summary

Citibank (Switzerland) AG in India seeks an experienced Manager - Video KYC (VKYC) to lead onboarding operations for Commercial Cards while ensuring RBI VKYC compliance, AML/KYC regulations and CDD standards. The role demands strong leadership, risk management, stakeholder management, and operational excellence.

The position oversees a VKYC team, drives productivity, quality and customer satisfaction, and partners with Compliance, Risk and Operations to meet governance and regulatory

Qualifications

• 10+ years VKYC/KYC/AML experience in banking or financial services.
• 6+ years people management or supervisory experience.
• Strong knowledge of RBI VKYC guidelines and AML/KYC/CDD practices.
• Excellent customer-facing, communication and stakeholder management skills.
• Strong analytical, investigative, problem-solving and decision-making capabilities.
• Experience managing operational performance and service delivery metrics.
• Proficiency in MS Office applications and reporting tools.

Responsibilities

• Lead end-to-end VKYC onboarding for Commercial Cards customers.
• Ensure compliance with RBI VKYC regulations, AML/KYC, and CDD standards.
• Coach and manage a team of VKYC Analysts.
• Drive productivity, quality, turnaround time, and customer satisfaction.
• Monitor metrics and implement process improvements.
• Support governance, audits, and regulatory requirements.
• Review escalations related to fraud, compliance breaches and operational risks.
• Collaborate with Compliance, Risk, Operations, Controls and Business stakeholders.
• Support MCA, internal audits and regulatory examinations.
• Prepare management reports and dashboards for leadership.

Skills

VKYC

KYC

AML

Commercial Cards

Banking Operations

People management

Regulatory knowledge

Stakeholder management

Analytical thinking

Investigation

MS Office

Reporting tools

Education

Bachelor's Degree

Master's Degree

MBA

AML/KYC/Compliance certifications

Tools

MS Office

Reporting tools

Job description

We are seeking an experienced Manager - Video KYC (VKYC) to lead and oversee Commercial Cards onboarding operations while ensuring compliance with RBI Video KYC guidelines, AML/KYC regulations, Customer Due Diligence (CDD) requirements, and global banking standards. The role requires strong leadership, people management, operational excellence, risk management, customer service, and stakeholder management capabilities.

Key Responsibilities

• Lead and manage the end-to-end VKYC onboarding process for Commercial Cards customers.
• Ensure compliance with RBI VKYC regulations, AML/KYC requirements, CDD standards, and internal policies.
• Manage a team of VKYC Analysts, providing coaching, mentorship, and performance management.
• Drive productivity, quality, turnaround time (TAT), and customer satisfaction goals.
• Monitor operational metrics and implement process improvement initiatives.
• Conduct quality reviews and support governance, audit, and regulatory requirements.
• Review escalations related to fraud, suspicious activity, compliance breaches, and operational risks.
• Partner with Compliance, Risk, Operations, Controls, and Business stakeholders to ensure strong governance.
• Support Manager Control Assessments (MCA), internal audits, and regulatory examinations.
• Prepare management reports, dashboards, and performance updates for leadership.

Required Skills & Experience

• 10+ years of experience in VKYC, KYC, AML, Commercial Cards, Banking Operations, or Financial Services.
• 6+ years of people management or supervisory experience.
• Strong knowledge of RBI VKYC guidelines, AML regulations, KYC, CDD, and risk management practices.
• Excellent customer-facing, communication, and stakeholder management skills.
• Strong analytical, investigation, problem-solving, and decision-making capabilities.
• Experience managing operational performance and service delivery metrics.
• Proficiency in MS Office applications and reporting tools.

Qualifications

• Qualifications Bachelor's Degree Master's Degree, MBA, or professional certifications in AML/KYC/Compliance are preferred.

Job Information

• Job Family Group: Operations - Transaction Services
• Job Family: Cash Management
• Time Type: Full time

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