Video Editor

Hcxp Consulting; Bengaluru; On-site; INR 3,000,000 - 6,000,000; Full time

Job summary

Hcxp Consulting in Bengaluru seeks a Head of Customer Experience with 15+ years of experience to lead end-to-end CX for residential real estate, from booking to possession. You will own CRM, collections, NPS, escalations and handovers, and you will lead large teams to deliver service excellence across projects.

The role requires strong leadership and a proven track record in real estate CX, customer lifecycle management, and driving customer satisfaction across multiple projects.

Qualifications

• Head of CX with 15+ years’ experience in leading end-to-end customer lifecycle, CRM, collections, NPS, escalations & handovers.
• Strong team leadership and service excellence in real estate projects.

Responsibilities

• Lead end-to-end CX across residential real estate—from booking to possession.
• Own CRM, collections, NPS, escalations & handovers; lead large teams and drive service excellence across projects.

Skills

CRM

Leadership

Customer experience

NPS

Tools

CRM software

Job description

Head – Customer Experience | Bengaluru | 15+ yrs. Lead end-to-end CX across residential real estate—from booking to possession. Own CRM, collections, NPS, escalations & handovers; lead large teams and drive service excellence across projects.

Required Candidate profile

Head of CX with 15+ yrs’ experience leading end-to-end customer lifecycle, CRM, collections, NPS, escalations & handovers. Strong team leadership and service excellence; real estate preferred.