Crm Executive

Godrej Properties; Mumbai Suburban; On-site; INR 600,000 - 900,000; Full time

Job summary

Godrej Properties is seeking an experienced CRM professional to lead end-to-end CRM for premium real estate projects in Mumbai. The role focuses on post-sales lifecycle, client relations, and flawless service delivery to Luxury clientele.

You will coordinate with Sales, Legal, Finance, Projects, and other teams to ensure superior customer experiences, timely communications, and meticulous CRM data management across the lifecycle.

Qualifications

• Minimum 3–5 years of experience in Real Estate CRM.
• Mandatory experience handling Luxury Real Estate projects.
• Strong exposure to complete end-to-end CRM processes.
• Excellent communication, presentation, and interpersonal skills.
• Experience in handling HNI clients professionally.
• Strong coordination and stakeholder management abilities.

Responsibilities

• Handling complete post-sales CRM lifecycle from booking to possession.
• Managing customer relationships and ensuring premium customer experience standards.
• Handling collections follow-up, agreements, documentation, registrations, possession, and customer escalations.
• Coordinating with Sales, Legal, Finance, Projects, and Liaison teams for smooth customer servicing.
• Managing and resolving high-level customer concerns effectively and professionally.
• Maintaining CRM MIS reports, customer databases, and process trackers.
• Ensuring timely communication and seamless execution of all customer-related activities.
• Driving customer satisfaction, retention, and service excellence for luxury clientele.

Skills

Real Estate CRM

Luxury projects

Stakeholder management

End-to-end CRM

HNI client handling

Communication skills

Job description

We are looking for an experienced and CRM professional with strong exposure to real estate projects. The candidate must have handled premium projects and possess in-depth knowledge of end-to-end CRM operations along with exceptional communication and client management skills.

Key Requirements:

• Minimum 3-5 years of experience in Real Estate CRM.
• Mandatory experience in handling Luxury Real Estate projects.
• Strong exposure to complete end-to-end CRM processes.
• Excellent communication, presentation, and interpersonal skills.
• Experience in handling HNI clients professionally.
• Strong coordination and stakeholder management abilities.

Roles & Responsibilities:

• Handling complete post-sales CRM lifecycle from booking to possession.
• Managing customer relationships and ensuring premium customer experience standards.
• Handling collections follow-up, agreements, documentation, registrations, possession, and customer escalations.
• Coordinating with Sales, Legal, Finance, Projects, and Liaison teams for smooth customer servicing.
• Managing and resolving high-level customer concerns effectively and professionally.
• Maintaining CRM MIS reports, customer databases, and process trackers.
• Ensuring timely communication and seamless execution of all customer-related activities.
• Driving customer satisfaction, retention, and service excellence for luxury clientele.