Head Customer Experience

Hcxp Consulting; Bengaluru; On-site; INR 4,000,000 - 7,000,000; Full time

Job summary

Hcxp Consulting in Bengaluru seeks a Head of Customer Experience with 15+ years of CX leadership to oversee end-to-end customer lifecycle for residential real estate, from booking to possession. You will own CRM, collections, NPS, escalations and handovers while guiding large teams across projects.

The role demands strong people leadership and a track record of service excellence; real estate sector experience is preferred.

Qualifications

• 15+ years of CX leadership experience.
• Experience in end-to-end customer lifecycle, CRM, collections, and escalations.
• Real estate experience is preferred.

Responsibilities

• Lead end-to-end CX across residential real estate from booking to possession.
• Own CRM, collections, NPS, escalations and handovers.
• Lead large teams and drive service excellence across projects.

Skills

CRM

NPS

Team leadership

Customer lifecycle

Job description

Head – Customer Experience | Bengaluru | 15+ yrs. Lead end-to-end CX across residential real estate—from booking to possession. Own CRM, collections, NPS, escalations & handovers; lead large teams and drive service excellence across projects.

Required Candidate profile

Head of CX with 15+ yrs’ experience leading end-to-end customer lifecycle, CRM, collections, NPS, escalations & handovers. Strong team leadership and service excellence; real estate preferred.