Vice President, Technology Service Desk/On-Site Support

BNY; Pune District; On-site; INR 6,000,000 - 9,000,000; Full time

Job summary

BNY in Chennai, India seeks a Vice President, Managed Print Services Technical Infrastructure Lead to guide Production Services – Workplace Technology Services. You will own print infrastructure, oversee upgrades, and drive compliance and DR readiness.

The role requires 5–7 years in infrastructure management with 3–4 years in application ownership, hands‑on with major print solutions, and strong vendor management and project leadership.

Qualifications

• Bachelor’s degree in computer science or related discipline.
• 5–7 years’ experience in infrastructure/application management, including 3–4 years in application ownership.
• Proven track record supporting secure, enterprise‑scale print services.
• Hands‑on experience with major print solutions such as Equitrac, Output Manager, Kofax AutoStore, Red Titan, CA Dispatch, or equivalents.
• Strong understanding of architecture and onboarding from design to operate.
• Familiarity with monitoring tools like Moogsoft and Splunk.

Responsibilities

• Serve as SME and single point of contact for all print infrastructure incidents.
• Oversee infrastructure changes including upgrades, performance improvements, and end‑of‑life management.
• Identify and track vulnerabilities across the global print environment and drive remediation.
• Ensure applications are compliant with technical guidelines.
• Maintain runbooks, configuration docs, and DR plans per Risk & Audit requirements.
• Manage external print administration vendors and SLAs.
• Provide direction for vendor‑initiated Change Management and DR activities.
• Design and implement managed print solutions meeting business requirements.
• Lead modernization programs to reduce reliance on physical printing.
• Develop short‑ and long‑term technical strategies for the print estate.

Skills

Infrastructure management

Application ownership

Vendor management

Security/compliance

Print solutions

Monitoring tools

Project management

Education

Bachelor’s degree

Tools

Moogsoft

Splunk

Equitrac

Output Manager

Kofax AutoStore

CA Dispatch

Job description

JOB DESCRIPTION

Vice President, Managed Print Services Technical Infrastructure Lead

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting‑edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

Role Overview

We’re seeking a future team member for the role of Vice President, Managed Print Services Technical Infrastructure Lead to join our Production Services – Workplace Technology Services team. This role is located in Chennai, India

In this role, you’ll make an impact in the following ways:

• Serve as SME and single point of contact for all print infrastructure related incidents, enabling rapid response and service recovery.
• Oversee infrastructure changes including product/platform upgrades, performance enhancements and end‑of‑life management.
• Identify and track vulnerabilities across the global print environment; drive remediation to meet compliance timelines.
• Consistently ensure the applications supported are fully compliant to the firm’s technical operational guidelines.
• Maintain and update runbooks, configuration documentation and DR plans in line with Risk & Audit requirements.
• Manage external print administration vendors, ensuring global service level adherence and high‑quality support.
• Provide technical direction and oversight of vendor‑initiated Change Management and DR activities.
• Design and implement managed print solutions that meet key business requirements.
• Lead modernization programs: introduce rapid time‑to‑market capabilities, digitization and reduce reliance on physical printing.
• Develop short‑and long‑term technical strategies for the print estate, ensuring the transformational changes are delivered on schedule.
• Build and maintain strong partnerships with business stakeholders, including acting as the delivery focal point for print‑centric projects.
• Manage risks across Production and Disaster Recovery environments.
• Complete all compliance and administrative functions accurately and on time.

To be successful in this role, we’re seeking the following:

• Bachelor’s degree in computer science or related discipline (advanced degree preferred)
• 5–7 years’ experience in infrastructure/application management, including 3–4 years in application ownership
• Proven track record supporting secure, enterprise‑scale print services (financial services a plus)
• Hands‑on experience with industry leading print solutions such as Equitrac, Output Manager, Kofax AutoStore, Red Titan, CA Dispatch, mainframe workflow automation or equivalent solutions
• Strong understanding of application architecture, end‑to‑end onboarding (Permit to Design → Build → Operate)
• Familiarity with monitoring tools (MoogSoft, Splunk), network/server support and their print interactions
• Excellent problem‑solving, product‑design and project‑management capabilities
• Outstanding communication and vendor‑management skills

At BNY, our culture speaks for itself, check out the latest BNY news at:

BNY Newsroom

BNY LinkedIn

Here’s a Few Of Our Recent Awards:

• America’s Most Innovative Companies, Fortune, 2025
• World’s Most Admired Companies, Fortune 2025
• “Most Just Companies”, Just Capital and CNBC, 2025

Our Benefits And Rewards:

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay‑for‑performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity/Affirmative Action Employer – Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.