Vice President, Production Services Application Support

BNY; Mumbai; On-site; INR 3,500,000 - 7,000,000; Full time

Job summary

BNY seeks a Vice President, Production Services Application Support to join its Engineering team in Pune. This role ensures the stability and reliability of critical business applications through proactive monitoring, incident management, RCA, and stakeholder coordination.

You will lead Incident, Problem, and Change Management, drive service improvements, and enhance platform resilience through automation and process optimization, with extensive BFSI experience and strong communication skills.

Qualifications

• Extensive Production/Application Support experience in enterprise environments.
• Experience with Incident, Problem and Change Management.
• Experience with RCA and issue remediation.
• Experience with monitoring and alerting tools.
• Excellent communication and ability to manage multiple priorities.

Responsibilities

• Ensure stability, availability, and reliability of critical business applications through proactive monitoring and incident management.
• Lead RCA and issue remediation, coordinate with stakeholders, and drive service improvements.
• Support Incident, Problem, and Change Management processes, mitigating operational risks.
• Enhance platform resilience through automation and process optimization.
• Work in BFSI environments with strong communication and prioritization skills.
• Operate with ServiceNow for Incident, Problem, Change, and Service Request Management.

Skills

Production Support

Incident Management

Root Cause Analysis

Stakeholder Management

Automation

Monitoring Tools

ServiceNow

Unix/Linux Administration

Python Scripting

BFSI Experience

Java Spring Boot

Tools

ServiceNow

Informatica

Snowflake

Unix/Linux

Java Spring Boot

Job description

Job Description

We're seeking a future team member for the role of Vice President, Production Services Application Support to join our Engineering team. This role is located in Pune.

We're seeking a future team member for the role of Vice President, Production Services Application Support to join our Engineering team. This role is located in Pune.

In this role, you'll make an impact in the following ways:

• The VP, Application Production Support, is responsible for ensuring the stability, availability, and reliability of critical business applications through proactive monitoring, incident management, root cause analysis, and stakeholder coordination.
• The role supports Incident, Problem, and Change Management processes, drives service improvements, mitigates operational risks, and enhances platform resilience through automation and process optimization.
• Strong experience in Production/Application Support within enterprise environments.
• Expertise in Incident, Problem, and Change Management.
• Proven experience in Root Cause Analysis (RCA) and issue remediation.
• Strong troubleshooting, analytical, and stakeholder management skills.
• Experience with monitoring and alerting tools.
• Excellent communication skills and ability to manage multiple priorities.
• The VP, Application Production Support, is responsible for ensuring the stability, availability, and reliability of critical business applications through proactive monitoring, incident management, root cause analysis, and stakeholder coordination. The role supports Incident, Problem, and Change Management processes, drives service improvements, mitigates operational risks, and enhances platform resilience through automation and process optimization.
• Strong experience in Production/Application Support within enterprise environments.
• Experience with ServiceNow for Incident, Problem, Change, and Service Request Management.
• Proven experience in Root Cause Analysis (RCA) and issue remediation.
• Strong troubleshooting, analytical, and stakeholder management skills.
• Experience with monitoring and alerting tools.
• Excellent communication skills and ability to manage multiple priorities.
• Experience supporting Banking & Financial Services (BFSI) applications in a business-critical environment.
• Proven ability to operate in a customer-facing production support role, balancing business priorities, and operational risk.
• Strong understanding of SLA, regulatory, compliance, and audit requirements within financial services.
• Ability to understand business priorities, assess impact, prioritize critical issues, and respond rapidly in a fast-paced, customer-facing production support environment.
• Experience with Unix/Linux administration, troubleshooting, and production support.
• Knowledge of Informatica ETL development, workflow monitoring, and support.
• Understanding of file transfer technologies, batch processing, scheduling tools, and data integration platforms.
• Experience with Python for automation and operational tooling.
• Knowledge of Snowflake data platform administration and support.
• Experience supporting and troubleshooting Java Spring Boot applications.

To be successful in this role, we're seeking the following:

• Unix/Linux administration and troubleshooting experience.
• 10+ Years of experience is required.
• Informatica ETL development, workflow monitoring, and production support knowledge.
• Understanding of file transfer, batch processing, scheduling, and data integration platforms.

About Us

At BNY, our culture allows us to run our company better and enables employees' growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world's investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance - and this is what is all about. Join us and be part of something extraordinary.

About The Team

At BNY, our culture speaks for itself, check out the latest BNY news at: BNY Newsroom & BNY LinkedIn

Here’s a Few Of Our Recent Awards

• America's Most Innovative Companies, Fortune, 2025
• World's Most Admired Companies, Fortune 2025
• Most Just Companies, Just Capital and CNBC, 2025

Our Benefits And Rewards

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.