Vice President - Client Experience (Digital)

Weber Shandwick; Mumbai; On-site; INR 4,000,000 - 6,500,000; Full time

Job summary

Weber Shandwick, Mumbai, is seeking a seasoned leader to shape the future of its digital offering by uniting strategy, creativity, technology and communications into integrated client solutions.

You’ll run the digital practice in the market, align with multidisciplinary teams, guide clients through an increasingly connected communications landscape, and drive growth by developing talent and identifying new opportunities for the business.

Qualifications

• 10+ years of experience in digital communications, digital marketing or integrated communications within an agency environment.
• Strong expertise across social media, content strategy, influencer marketing, paid amplification and digital analytics.
• Experience leading integrated client mandates involving communications, creative, media and strategy teams.
• A track record of growing client relationships and contributing to business development.
• Strong commercial acumen and experience managing practice performance.
• Experience building, mentoring and leading high-performing teams.

Responsibilities

• Lead Digital Communications across the Mumbai market, ensuring strategic approach and business success.
• Build client and business growth by expanding digital capabilities and forming trusted relationships.
• Evolve the capability by embedding emerging platforms, AI and new tech into client solutions.
• Drive operational excellence with forecasting, resourcing and profitability for the practice.

Skills

Digital Strategy

Client Leadership

Social Media

Content Strategy

Influencer Marketing

Analytics

Business Development

Team Leadership

Job description

Part of The Weber Shandwick Collective, we’re the earned-first global communications agency, led by world-class strategic thinkers and creative activators. We create shared and sustainable value for businesses, people, and society. We energize the right mix of talent, using the right platforms and latest technology to choreograph stories that make a real and meaningful impact for some of the world’s leading brands and businesses

Our game-changing work is recognized by some of the most prestigious industry awards bodies, and we have won more than 135 Lions at the Cannes Lions International Festival of Creativity. We’re also PRWeek’s 2024 Global Agency of the Year as well as being listed on the Ad Age A-List 2024 and Fast Company's Most Innovative Companies 2024.

More than ever, organizations need to solve for unprecedented challenges born of technology-driven disruption. We fuse global teams grounded in technology, digital innovation and analytics to help clients. As we live in an always-on world, our brand positioning reflects this need to engage with our always-on audience, just as we advise our clients to do. We inspire. We incite. We shape ideas and conversations, and we activate our global reach for local causes and multinational brands alike, and we’re always ready for more problems to solve.

Our Values:

CURIOSITY – We cultivate curiosity and challenge convention. Because solving any problem begins by asking the right questions

INCLUSION – We foster teams and environments built on belonging and openness to possibility. Because the best ideas have no bias

COURAGE – We stand up for what we believe in. Because being comfortable with the uncomfortable is how progress is made

IMPACT – We strive to make a meaningful difference in everything we do. Because we owe it to our people, or clients and the world

About the opportunity

Digital is no longer a specialist capability. It’s central to how brands build reputation, engage communities and create business impact.

We’re looking for a leader who can shape the future of Weber Shandwick’s digital offering in Mumbai by bringing together strategy, creativity, technology and communications into truly integrated client solutions.

You’ll lead our digital business in the market, partner with multidisciplinary teams, and help clients navigate an increasingly connected communications landscape. Just as importantly, you’ll play a key role in growing our digital capabilities, developing talent, and identifying new opportunities for our clients and our business.

This role offers significant autonomy. You’ll have the support of senior leadership, but we’re looking for someone who enjoys taking ownership, is comfortable making decisions, and can maintain momentum in a fast-moving environment with the judgement to know when to seek support and when to lead from the front.

If you’re excited by building capabilities, solving business problems through integrated communications, and helping shape what’s next, we’d like to hear from you.

What You’ll Be Responsible For

Lead Digital Communications

• Lead Weber Shandwick’s digital practice in Mumbai – standalone and integrated, ensuring strategic approach and business success as key outcomes.
• Develop integrated digital strategies that combine earned, owned, paid, influencer and content into cohesive communications programs.
• Partner closely with Consumer, Corporate, Public Affairs, Strategy and Creative teams to deliver integrated solutions that solve business challenges.
• Provide senior strategic counsel on digital communications to clients across sectors.

Build Client & Business Growth

• Identify opportunities to expand digital capabilities across existing client relationships.
• Support and lead digital-led new business opportunities and integrated pitches.
• Build trusted relationships with senior client stakeholders and become a strategic advisor on digital communications.

Evolve the Capability

• Continuously evolve our digital capabilities by identifying and embedding emerging platforms, technologies and AI into client solutions.
• Drive excellence across social media, content, influencer marketing, paid amplification and community engagement.
• Establish best practices that improve the quality, consistency and effectiveness of digital delivery across teams.

Drive Operational Excellence

• Own the commercial performance of the practice, including forecasting, resourcing and profitability.
• Ensure high standards of client delivery, operational rigour and execution.
• Work seamlessly across multidisciplinary teams to deliver best-in-class integrated programs.

Who We’re Looking For

We’re looking for someone who combines digital expertise with commercial thinking and a passion for building integrated communications solutions.

You’ll likely bring:

• 10+ years of experience in digital communications, digital marketing or integrated communications within an agency environment.
• Strong expertise across social media, content strategy, influencer marketing, paid amplification and digital analytics.
• Experience leading integrated client mandates involving communications, creative, media and strategy teams.
• A track record of growing client relationships and contributing to business development.
• Strong commercial acumen and experience managing practice performance.
• Experience building, mentoring and leading high-performing teams.

Note from the team

Weber Shandwick is proud to be an equal opportunity employer. Weber Shandwick is committed to building a culture where all employees are seen as equal, are respected and where all opinions are heard. We take pride in our inclusive hiring, as well as our diverse workforce and we welcome applications from all qualified candidates.

Personal data held by Weber Shandwick relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

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