Vice President, Claims Consultant

Microsoft PowerPoint; India; On-site; INR 900,000 - 1,500,000; Full time

Benefits offered by this job

Health benefits

401k and ESPP

Student loan assistance

Tuition reimbursement

Mental health services

Paid time off

Holidays

Discounts

Job summary

Microsoft PowerPoint seeks a Claims Advocate to provide claims advocacy, program analysis, and risk services for clients in coordination with Senior Claims Leaders and Placement Teams.

Responsibilities include assisting clients with reporting claims, advising on resources, cash flow management, and settlement negotiations, while maintaining confidentiality and following company policies.

Qualifications

• Bachelor's degree in Business/Risk Management or 8–10 years of related insurance experience.
• Must have or be able to obtain state broker licenses.
• Strong time management and prioritization abilities.
• Excellent interpersonal and customer service skills.

Responsibilities

• Assist clients with reporting claims to carriers and documenting the claim.
• Advise on restoration resources and claim preparation services.
• Assist clients with cash flow by advocating for early advances and partial payments.
• Communicate potential issues to the client and adjustment team.
• Provide guidance on carrier coverage positions and advocate for clients.
• Negotiate settlements and follow up to ensure timely resolution.
• Develop service plans for claims handling and support business development.
• Maintain relationships with clients, independent adjusters, and vendors.

Skills

Customer service

Communication

Teamwork

Time management

Critical thinking

Education

Bachelor's degree in Business/Risk Management

Tools

Microsoft PowerPoint

Microsoft Word

Microsoft Excel

Job description

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

Summary:

Provide claims advocacy, program analysis, and risk services to clients working in conjunction with the Senior Claims Leaders, and the Placement Teams. Claims advocacy for clients requires consultation, pro-activeness and added value to the process.

Essential Duties and Functions:

• Assists clients in reporting claims to carriers, advises on managing emergency services, and how to begin documenting the claim.


• Consider and advise the client on any other resources such as restoration firms, engineering consultants, or claim preparation services.


• Assist clients with managing cash flow by advocating for early advance payments and ongoing partial payments as desired by the client.


• Throughout the process anticipate potential issues and communicate to the client and the adjustment team.


• Provide advice and guidance on carrier coverage positions.


• Advocate for a client in response to any adverse coverage position.


• Manage client claims to bring about timely and fair settlement by appropriate follow-up activities and settlement negotiations.


• Provide input to the Risk Solution placement team on client claims status as requested.


• Provide feedback to the placement team on any identified coverage issues or concerns.


• Develop Service Plans for claims handling based on client needs.


• Support and strengthen the Practice through individual contributions and suggestions, mentoring and coaching of junior team members inside and outside the Practice, and communicating success stories to our internal team and to clients as appropriate.


• Provide assistance and support for new business development/RFPs.


• Develop and maintain relationships with clients, independent adjusters, and vendors for the benefit of our clients.


• Keep current on marketplace changes.


• Attend required training sessions, courses, etc. to develop and maintain up-to-date skills and maintenance of your brokers license.


• Maintain an appropriate level of confidentiality of information processed.


• Follow all company policies and procedures.


• Other duties as assigned.

Qualifications:

• Bachelors degree including but not limited to Business and/or Risk Management, and/or 8-10 years of related insurance experience.


• Must have or be able to obtain the appropriate state broker licenses.


• Ability to establish work priorities and manage time effectively.


• Ability to use initiative and good judgment in accomplishing tasks with minimal errors.


• Must possess critical thinking skills.


• Establish and maintain effective work relationships and function in a team environment.


• Excellent interpersonal and customer service skills.


• Ability to lead/command client and/or market discussions.


• Good listening skills.


• Proficiency in the use of personal computers, including data entry, word processing, and spread sheet applications.


• Proficient with Microsoft PowerPoint, Word, and Excel.

Physical Requirements Necessary on a Regular Basis:

• Manual dexterity, arm and upper body range of motion sufficient for use of a keyboard, mouse and telephone 7-8 hours per day.


• Speech and hearing sufficient for in-person and telephone communication 7-8 hours per day.


• Vision sufficient for use of a computer monitor.


• Ability to sit at a desk 7-8 hours per day.

Teammate Benefits & Total Well-Being

We go beyond standard benefits, focusing on the total well-being of our teammates, including:

• Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance


• Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement


• Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services


• Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more.

Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.