Vice President

nab; Chennai District; On-site; INR 3,500,000 - 6,000,000; Full time

Job summary

NAB India is seeking a Vice President to lead critical IT operations and delivery in Gurugram. You will drive incident triage improvements, automation initiatives, and ensure SLAs across incidents, changes, and service requests while guiding production readiness and security posture.

You will collaborate with senior leaders to optimize processes, oversee DR testing, and mentor teams, delivering measurable improvements for customers and stakeholders.

Qualifications

• 12+ years of experience in IT with tertiary IT qualifications.
• Maintaining major production business solutions.
• Experience using Agile Scrum methodology.
• Experience in one or more major programming languages.
• Expert skills in AWS and Azure and cloud platforms.
• Knowledge of DevOps and SRE practices.
• Familiarity with Linux, Mac OS and Windows.
• Strong analytical and reasoning skills for process visualization.
• Experience with system monitoring tools like AppDynamics, Splunk or OpenSearch.
• Knowledge of programming languages such as Python, Node, Groovy, Java/J2EE.
• In-depth knowledge of PostgreSQL, MySQL and NoSQL databases.

Responsibilities

• Work with incident management to streamline incident triage and improve GOC.
• Drive process and cost optimizations with automation alongside leads.
• Monitor SLAs and ensure team adherence.
• Prevent unplanned work by managing environment issues and escalations.
• Define SRPs for known scenarios and oversee production go-lives.
• Own KT processes for new joiners and BAU items.
• Lead DR testing and ensure successful completion.
• Manage vulnerabilities within the team.
• Participate in interviews for new recruits.
• Ensure SLAs across incidents, changes, service requests, problems.

Skills

Cloud AWS

Cloud Azure

Agile Scrum

DevOps

SRE practices

Python

Node

Groovy

Java/J2EE

C++

Scala

Relational DBs

PostgreSQL

MySQL

NoSQL MongoDB

AppDynamics

Splunk

OpenSearch

Linux

Windows

Mac OS

Education

BSc/BE in Computer Science or related

Software Engineering/CS/Math degree

Tools

AppDynamics

Splunk

OpenSearch

Docker

Kubernetes

Job description

Job Title: Vice President

Work Type: Permanent

Location: DLF Downtown, Sector 25A Phase 3, Block 3, Gurugram, IND

It's more than a career at NAB. It's about more meaningful work, more global opportunities and more innovation beyond boundaries .

Your job is just one part of your life. When you bring your ideas, energy, and hunger for growth, you'll be recognised and rewarded for your contribution in return. You'll have our support to excel for our customers, deliver positive change for our communities and grow your career.

NAB has established NAB Innovation Centre India as a centre for operations and technology excellence to support NAB deliver faster, better, and more personalized experience to customers and colleagues.

At NAB India, we’re ramping-up and growing at a very fast pace. Our passionate leaders recruit and develop high performing people, empowering them to deliver exceptional outcomes to make a positive difference in the lives of our customers and our communities.

Your New Role

• Work with incident management to streamline & improve incident triage process and implement best practises to GOC.
• Process and Cost optimizations using automation in close tandem with Leads and Engineering Managers
• Monitoring SLAs and ensuring team adheres to them
• Prevent unplanned work creep for team by being first point of contact for any environment issues and escalations
• Take part in defining and coming up with SRPs for known scenarios
• Helping project go-lives by overseeing and implementing the process requirements and optimizations
• Owner of overall KT process for new joiners and existing resources for BAU items
• Taking part in DR testing and leading team to complete such activities successfully
• Be on top of Vulnerabilities and manage them within team effectively
• Be integral part of interviews for new recruits
• Ensure team adheres to SLAs for various work-types such as Incidents, Changes, Service Requests, Problem Records
• Bring up the level of team knowledge by taking part in documentation and leading team in doing the same
• Work with service delivery to resolve problem records swiftly.
• Challenge and uplift cultural thinking and propagate change in the SDH Domain and develop champions within Services.
• Setup cadence for Production roster team and manage the roster as well as work assignments and any escalations
• Setup release cadence for production code and go-lives and take part in socializing and reviewing the same periodically
• Own the alerting and monitoring setup including defining new as well as refining existing alerts and tools to help with issue triage and faster resolutions
• Guide Infrastructure capacity & planning management using system metrics to ensure scalability of services to develop dashboards.
• Implement strategies to progressively reduce functional and non-functional defects within the production environments through use of production monitoring tools
• Implement strategies to proactively prevent incidents in production through use of machine learning and AI technologies
• Responsible for owning and improving processes around infrastructure creation, environment maintenance and alerting & monitoring
• Taking part in cost optimizations, meeting compliance and meeting performance requirements
• Provide ongoing support for production releases and be part of the escalation path for resources for any technical issues

What will you Bring

• 12+ years experience, extensive experience in commercial Information Technology coupled with tertiary qualifications in Information Technology such as, BSc/BE in Computer Science or a related discipline.
• Proven experience in successfully maintaining major business solutions in production
• Experience using Agile scrum methodology and project management skills.
• Experience in one or more of the major programming languages, and in the evaluation of infrastructure and software options.
• Expert skills in atleast one major Cloud provider such as AWS and Azure and having experience supporting platforms hosted in same
• Knowledge in Industry standard DevOps and SRE practices
• Familiarity with various operating systems (Linux, Mac OS, Windows).
• Strong analytical and reasoning skills with an ability to visualise processes and outcomes.
• Experience using system monitoring tools (e.g. AppDynamics, Splunk, OpenSearch) and automated testing frameworks
• Knowledge of selected programming languages (e.g. Python, Node, Groovy) and the Java/J2EE platform
• In-depth knowledge of relational databases (e.g. PostgreSQL, MySQL) and NoSQL databases (e.g. MongoDB)
• A degree in Software Engineering, Computer Science, Mathematics or related fields is essential as well as knowledge of programming languages such as C++, Java or Scala.

A diverse and inclusive workplace works better for everyone:
Our goal is to foster a culture that fills us with pride, rooted in trust and respect. NAB is committed to creating a positive and supportive environment where everyone is encouraged to embrace their true, authentic selves. A diverse