Veterinary Assistant & Operations Coordinator

'The Voice of Stray Dogs' Trust (VOSD - Trust); Bengaluru; On-site; INR 312,000 - 335,000; Full time

Benefits offered by this job

Training opportunities

Team environment

Job summary

The Voice of Stray Dogs' Trust (VOSD) seeks a compassionate Para-Veterinary professional to join the IPD clinic team in Bengaluru. You will support veterinarians, manage perioperative care, and handle day-to-day IPD operations, including patient records and hospital software.

Fluency in Kannada and English, a Diploma in Para-Veterinary Sciences, and a service mindset are essential; weekend flexibility and safe animal handling are expected, with ongoing training provided.

Qualifications

• Diploma in Para-Veterinary Sciences.
• Prior experience in a veterinary or animal care setting is a plus.
• No fear of dogs and cats.
• Comfortable to work in an animal clinical setting (odor of dogs and disinfectants).
• Not repulsed by blood and sick dogs.
• Ability to work flexible hours, including weekends.

Responsibilities

• Assist veterinarians during patient consultation, treatment, and procedures.
• Perioperative care - check basic health parameters and record them.
• Admin and manage day-to-day operations of the VOSD in-patient hospital.
• Handle hospital management and billing software.
• Work on a patient management system with VOSD training provided.
• Triage management with VOSD training provided.
• Telemedicine unit support and customer guidance during remote consultations.

Skills

Kannada fluency

English fluency

Communication skills

Teamwork

Inventory management

Willingness to learn

Flexible hours

Basic medical terminology

Animal handling

Customer service

Education

Diploma in Para-Veterinary Sciences

Tools

Hospital management software

Job description

We are looking for a dedicated and compassionate person to join our VOSD veterinary in-patient clinic team. A core aspect of the role is being able to tackle and work through problems, whether clinical or otherwise, making sure of the pet health and safety during their stay at the in-patient facility.The ideal candidate will offer clinical support, consult with clients, and perform basic medical procedures at the VOSD Advance Petcare facility. Experience in the veterinary healthcare sector & in customer service is highly beneficial for this role.

Candidate preference: Male or female

Work hours:

Timings: 11.00 am– 08.00 pm (including sufficient time for tea break and lunch)

Work week : Sunday toFriday (Saturday weekoff)

Key Responsibilities:

• Assist veterinarians during patient consultation, treatment, and procedures.
• Perioperative care - Check basic health parameters and record the same.
• Administration and managing day-to-day operations of the VOSD in-patient hospital.
• Handling the hospital management and billing software.
• Working on a patient management system (patient registration, medical history tracking, digital storage of patient health information including updating medical records, prescriptions, lab reports, and imaging results) – VOSD training will be offered to adapt to our system.
• Problem solving and make timely and effective decisions for smooth running of the IPD facility.
• Appointment scheduling, patient occupancy tracking and managing in-patient kennel reservations and bookings.
• Pharmacy management with inventory control across departments (e.g. receive new inventory, categorize and arrange medicines, check for expiry of stock, co-ordinate with VOSD operations team for new inventory).
• Triage Management: Priority-based patient sorting - VOSD PETRIAGE training will be offered
• Handling our Telemedicine unit (e.g. customer guidance during remote consultation – you will be the first point of contact in any pet emergencies) – VOSD training will be offered
• Maintaining high standards of ethical conduct.
• Observe safety and comfort of all patient dogs.
• Monitor if SOPs and general hygiene of the workplace is maintained.
• Respect and follow the workplace ethics.

Qualifications:

• Diploma in Para-Veterinary Sciences.
• Prior experience in a veterinary or animal care setting is a plus
• No fear of dogs and cats
• Comfortable to work in an animal clinical setting (keep in mind the general odor of dogs and/ or the smell of disinfectants in a hospital)
• Not repulsed by blood and sick dogs
• Ability to work flexible hours, including weekends

Skills:

• The candidate must be able to efficiently advise, assist, and engage successfully with different types of individuals.
• Basic knowledge of routine hospital operations, terminologies (e.g. injection, drip, scissors, gauze roll, etc.) and procedures.
• Good listening skills to handle client needs and complaints professionally.
• Inventory maintenance.
• Good teamwork – be prepared to work alongside other staff, veterinary doctors, ambulance drivers, vendors, etc.
• Good communication skills – be polite with the pet client.
• Willingness to learn and adapt.
• Fluency in Kannada and English for efficient communication.
• Knowledge of Hindi is a plus.

What We Offer

• An attractive salary package (Rs. 28000 - Rs.30000, Based on experience)
• Trainings will be offered on a regular basis for skill development to support your professional journey
• Work alongside an efficient team towards better animal healthcare