Vendor Coordinator

GTT; Pune District; On-site; INR 450,000 - 650,000; Full time

Job summary

GTT in Maharashtra, India, is seeking a Vendor Coordinator to manage circuit orders, coordinate with vendors, and ensure on-time delivery. You will liaise with Project Managers, Service Delivery Coordinators, and Engineers to maintain clear progress updates throughout the delivery lifecycle.

This full-time role requires a bachelor’s degree, strong English communication, and familiarity with US/European markets. Night shift alignment and weekly hours reflect US/Europe business hours.

Qualifications

• Bachelor’s degree in government-recognized program; full-time.
• Education gap max 2 years between 10th and graduation.
• No pending attendance requirements with college.
• 2+ years telecom experience with US/Europe markets; vendor coordination preferred.
• Excellent written and verbal English; European languages a plus.

Responsibilities

• Place orders with vendors for circuits and track through to completion.
• Manage third-party resources to meet customer specifications on time.
• Regularly communicate with internal stakeholders about delivery progress.
• Plan vendor installations with customer site contacts.
• Ensure vendor handover documentation is accurate.
• Develop validation checks to support service delivery automation and process improvements.
• Support delivery team and escalate to manager when needed.
• Collaborate with managers to improve delivery processes.

Skills

Vendor coordination

English communication

Project coordination

Attention to detail

Proactive mindset

Problem solving

European languages

Education

Bachelor’s degree (UGC/AICTE/ NAAC/ DTE)

Higher degree in telecommunications

Job description

Position Title: Vendor Coordinator
Location: Maharashtra, India

Job Profile

FLSA Status: (Americas Only)
Department: Service Delivery

About GTT

GTT provides secure global connectivity, improving network performance and agility for your people, places, applications, and clouds. We operate a global Tier 1 internet network and provide a comprehensive suite of cloud networking and managed solutions that utilize advanced software-defined networking and security technologies.
We serve thousands of businesses with a portfolio that includes SD-WAN and other WAN services, internet, security, and voice services. Our customers benefit from a customer-first service experience underpinned by our commitment to operational excellence. For more information on GTT, please visit www.gtt.net.

Role Summary

The Vendor Coordinator role sits within the Service Delivery team. This team is composed of skilled individuals responsible for a range of disciplines, which include task allocation and coordination of work activities, service delivery and follow‑up of delivery progress. Efficient and timely coordination of Vendor delivery is vital to ensure GTT’s customers receive the highest quality of service delivery.

Job Scope/Supervision

The Vendor coordinator will place orders with our vendor for circuits then track each order through completion, keeping all stakeholders updated on the progress. Key interface points are the vendors, the Project Managers, Service Delivery Coordinators, Engineers and Management teams. The Vendor Coordinator reports to the Manager of Vendor Coordinators.

Duties And Responsibilities

• Responsible for all deliveries assigned to him/her.
• Manage third party resources ensuring that the customer’s orders are delivered on time and to the specified quantity and technical requirements.
• Communicate regularly with internal stakeholders to ensure accurate understanding of delivery process is available and being communicated to customers during the entire delivery life cycle.
• Direct planning of vendor installations with customer site contacts.
• Ensure vendor handover documentation is provided and accurate.
• Proactively develop and improve validation checks per service and in the delivery process supporting system automation and process improvement.
• Provide support and advise to other members of the delivery team as needed.
• Proactively elevate to manager when needed.

Required Experience/Qualifications

• Bachelor’s degree certificate recognized by the government or posses equivalent qualification recognized by UGC/AICTE/ NAAC/ DTE. This should be a full‑time degree course recognized by the Central/State Government of India.
• Education gap should be a maximum of 2 years, if any, between 10th and graduation.
• Candidates must not have any pending attendance requirement with the college.
• Minimum of 2 years experience in telecommunications with a knowledge of the European and/or US markets. Preferred 2+ years experience as a Vendor Coordinator, Service Delivery Coordinator or similar role.
• Excellent written and verbal communication skills in English. Additional European languages are a plus.
• Ability to present ideas and facts in a convincing way gaining commitment and support.
• Proactive nature. Anticipates and analyse problems then determine appropriate solution or alternative.
• Ability to gather, screen and interpret a wide variety of detailed information yet remain focused on the “big picture”.

Desirable Experience/Qualifications

• Bachelor’s degree or higher degree, preferably in telecommunications field.
• Telecommunications experience in Service Delivery or NOC.
• Knowledge of telecommunications networks including IP/Packet Transmission.

Hours/Travel/Shift

Night Shift. Full time employees will work a 40 hour week (8 hours per day excluding 1 hour for meal). Shift will be Monday – Friday during US or European business hours. Any candidate that has participated in any GTT Interview process in the last 9 months is not eligible.

Core Competencies / Universal Competencies

• Continuous Improvement: Knowledge of transformation initiatives to drive fundamental changes, enhance responsiveness and efficiency to core business practices. Ability to drive cultural changes from best effort to results oriented.
• Customer First (Non‑Customer Facing): Knowledge of internal customer interactions, creating a culture of accountability, collaboration, and partnership. Ability to build an environment supporting internal customer value creation at every level.
• Operational Excellence: Understanding the system‑driven processes for consistency and scalability. Ability to re‑focus processes and systems from integration activity to maximizing a positive customer impact and anticipating future trends.

EEO Statement (Americas Only)

GTT provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, GTT complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. GTT expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of GTT’s employees to perform their job duties may result in discipline up to and including discharge.