Network Engineer

GTT Communications, Inc.; Pune District; Sur place; INR 600 000 - 1 000 000; Plein temps

Résumé du poste

GTT Communications, Inc. is seeking a Network Engineer Tier 2 in India to repair and optimize client voice and data networks. You will communicate with clients and internal stakeholders, with a working knowledge of Windows and Linux/UNIX environments.

The role requires strong TCP/IP, routing and switching expertise and experience in an SLA-driven setup. The candidate should be prepared for 24x7 shift work and engage with cross-functional teams to resolve issues and improve network performance.

Qualifications

• 2–5+ years in technical support or NOC/IT Helpdesk roles.
• Strong knowledge of TCP/IP, routing, switching (Juniper/Cisco).
• Experience in SLA-driven ISP environments.
• Familiarity with IPv4/IPv6, BGP, OSPF, MPLS, VLANs, DNS, SNMP, IPsec.
• SD-WAN knowledge for Velo/Aruba/Silver Peak.
• Certification in JNCIA/CCNA/NSE4+ or equivalent preferred.

Responsabilités

• Provide technical support and manage customer escalation.
• Prioritize and respond to customer requests in a timely manner.
• Own and troubleshoot network issues.
• Collaborate with internal teams and third-party vendor support and engineering teams.
• Perform proactive monitoring of the core and edge network using various NMS tools.
• Mentor Juniors engineer and Network Technician and proactive learning of core network and customer services.
• Produce technical support documentation and write incident reports as appropriate.

Connaissances

Network monitoring

TCP/IP networking

Routing & Switching

NOC operations

Customer liaison

Shift work

SLA environments

Documentation

Formation

CCNA / NSE 4+ / PCNSA / PCNSE

Outils

Network Monitoring Software

Description du poste

Job Description

Position Title: Network Engineer Tier 2 Location: India Job Profile: Service Assurance Engineer 1 Department: NOC Teams

About GTT

GTT provides secure global connectivity, improving network performance and agility for your people, places, applications, and clouds. We operate a global Tier 1 internet network and provide a comprehensive suite of cloud networking and managed solutions that utilize advanced software defined networking and security technologies. We serve thousands of businesses with a portfolio that includes SD-WAN and other WAN services, internet, security, and voice services. Our customers benefit from a customer-first service experience underpinned by our commitment to operational excellence. For more information on GTT, please visit www.gtt.net

Role Summary

With minimal supervision, perform tasks associated with repair of the client’s voice and data networks, and perform leadership tasks as needed. The Network Engineer will communicate via phone, email and in system notes with the client and internal stakeholders. A working knowledge of Windows operating systems is expected, with Linux or UNIX a plus.

Duties and Responsibilities

• Provide technical support and manage customer escalation at this level
• Prioritize and respond to customer requests in timely manner
• Own and troubleshoot network issues
• Work collaboratively with both internal teams and third-party vendor support and engineering teams
• Perform proactive monitoring of the core and edge network using various NMS tools
• Mentoring of Juniors engineer and Network Technician and proactive learning of core network and customer services
• Performance of any other ad-hoc duties as requested by GTT management
• Produce technical support documentation and write incident reports as appropriate

Required Experience/Qualifications

• 2-5 or more years of relevant job experience in technical support role (i.e.: NOC, IT Helpdesk or Service Desk)
• Experience with network monitoring software.
• In depth knowledge of core TCP/IP networking skills, routing and switching (Juniper/Cisco)
• Previous experience working in an SLA-driven operation environment (ideally ISP based)
• Good understanding of IP and/or Optical networks to include IPv4, IPv6, BGP, ISIS, OSPF, MPLS, VLANS, Ethernet, DWDM, SDH, Dark Fiber, DNS, SNMP, and IPSec
• In dept Knowledge of SDWAN Network skills for Velo / Aruba / Silver Peak
• In dept knowledge of Firewall Policies and rules for FortiGate / Palo Alto / Cisco / Junipers
• Ability to multitask, prioritize and work in a pressured and sometimes stressful environment
• Must be adaptable and flexible in dealing with a variety of people
• Achieving certification and maintaining required training levels
• JNCIA / CCNA / NSE 4 and above / PCNSA / PCNSE certification or equivalent skill level developed through industry experience is preferred
• Experience of shift work 24x7x365

Core Competencies

• Accuracy and Attention to Detail: Understanding the necessity and value of accuracy; ability to complete tasks with high levels of precision.
• Managing Multiple Priorities: Knowledge of effective self-management practices; ability to manage multiple concurrent objectives, projects, groups, or activities, making effective judgments as to prioritizing and time allocation.
• Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
• IP Technologies and Protocols: Knowledge of the features and policies of IP technologies and protocols; ability to configure, deploy and support IP-based networks and services.
• IP-based Services: Knowledge of the features and functions of IP-based services; ability to configure, deploy and support TCP/IP based networks and associated services.
• Troubleshooting Network Problems: Knowledge of tools and techniques to troubleshoot network problems; ability to anticipate, recognize and resolve technical (network, hardware, software, equipment or operational) problems.

Universal Competencies

• Continuous Improvement: Knowledge of transformation initiatives to drive fundamental changes, enhance responsiveness and efficiency to core business practices. Ability to drive cultural changes from best effort to results oriented.
• Customer First (Non-Customer Facing): Knowledge of internal customer interactions, creating a culture of accountability, collaboration, and partnership. Ability to build an environment supporting internal customer value creation at every level.
• Operational Excellence: Understanding the system-driven processes for consistency and scalability. Ability to re-focus processes and systems from integration activity to maximizing a positive customer impact and anticipating future trends.

About GTT

GTT is a leading networking and security as a service provider for multinational organizations, simply and securely connecting people and machines to data and applications – anywhere in the world. We serve thousands of organizations, bringing together the right people, partners and technology to reduce the burden on IT teams and solve the most pressing networking and security challenges. Built on our top-ranked global Tier 1 network, GTT Envision is a single global technology platform to connect, orchestrate, virtualize and automate enterprise networks, enabling customers with consumable solutions to achieve business missions and meet ongoing demand when, where and how needed. Our portfolio includes SASE, SD-WAN, security, internet, voice and other connectivity options, complemented by a suite of professional services and exceptional sales and support teams in local markets around the globe. We partner with our customers to deliver Greater Technology Together. www.gtt.net