Veeva CRM Lead

ProcDNA; Gurugram District; On-site; INR 1,400,000 - 2,000,000; Full time

Job summary

ProcDNA is seeking an experienced Salesforce/Veeva SME to drive adoption of the latest CRM platforms across our clients. You will act as a trusted advisor, guiding digital transformation and leading work with leadership teams to deliver robust CRM configurations.

The role requires strong collaboration with stakeholders and a proven track record of delivering results in a fast-paced global firm. The ideal candidate will have extensive hands-on experience with Salesforce configuration, Veeva

Qualifications

• 8+ years hands-on experience with Veeva CRM and Salesforce technologies.
• 2

Responsibilities

• Lead development and implementation of Salesforce and Veeva solutions.

Skills

Salesforce CRM

Veeva CRM

Lightning Experience

Flows

Reports Dashboards

Data Security

Change Sets

Client communication

Team management

Tools

Salesforce CLI

Job description

About ProcDNA

ProcDNA is a global consulting firm. We fuse design thinking with cutting‑edge technology to create game‑changing Commercial Analytics and Technology solutions for our clients. We are a passionate team of 475+ across 8 offices, all growing and learning together since our launch during the pandemic. Here, you won't be stuck in a cubicle – you'll be out in the open water, shaping the future with brilliant minds. At ProcDNA, innovation isn't just encouraged; it's ingrained in our DNA. Ready to join our epic growth journey?

What We Are Looking For

You’ll be driving the adoption of the latest technologies in our solutions, bringing in thought leadership to guide clients on complex data management problems, and driving business performance. You will work with the leadership team to bring expertise in areas such as Salesforce CRM Configuration, Veeva Modules, etc. We are seeking an individual who not only possesses the requisite expertise but also thrives in the dynamic landscape of a fast‑paced global firm.

What You’ll Do

• Lead the development, implementation, and enhancement of Salesforce CRM and suite solutions aligned with business and client objectives.
• Act as a subject matter expert for Salesforce CRM, advising on digital best practices and emerging technologies.
• Collaborate with business stakeholders, cross‑functional teams, and end‑users to define, gather, and document business requirements.
• Design and configure custom objects, workflows, page layouts, validation rules, record types, profiles, permission sets, and flows.

What You’ll Need

Salesforce Platform

• 8+ years of hands‑on experience on relevant Veeva CRM and Salesforce technologies.
• Hands‑on experience in Salesforce configuration – custom objects, fields, validation rules, page layouts, record types, profiles, permission sets, and flows.
• Strong exposure to Lightning Experience and App Builder tools.
• Expertise in Flows, Reports & Dashboards, and User Access Management.
• Understanding of Salesforce Data and Security Model, Record‑Level Access, and Sharing Rules.
• Familiar with Change Sets, Salesforce CLI, and Sandbox to Production deployments.
• Mandatory experience in handling client communications and team management.

Veeva Systems

• Experience in at least one or more Veeva modules, such as:
• Veeva CRM (Preferred) / Vault CRM (Call Reporting, CLM, MyInsights, Xpages Suggestions)
• Veeva System integrations
• Ability to understand Veeva data model, configuration structure, and metadata‑driven setup.
• Exposure to Salesforce triggers, Apex, developer console.
• Understanding of pharma/life sciences business processes supported by Veeva (Commercial).

Domain Knowledge

• Familiarity with Life Sciences / Pharma commercial or regulatory processes.
• Understanding of data compliance workflows, HCP/HCO management, and sample management.