UX Architect

Zensar; Hyderabad, Pune District, Bengaluru; Hybrid; INR 2,400,000 - 3,600,000; Full time

Job summary

Zensar is seeking an experienced UX Architect to lead the definition and execution of user experience strategies for enterprise and customer-facing digital products. You will drive information architecture, interaction design, design systems, and user-centered practices to create scalable experiences across web, mobile, and omnichannel platforms.

You will lead research, craft personas and journey maps, and collaborate with product managers, engineers, and designers to establish design standards

Qualifications

• Lead UX strategy and architecture across enterprise and customer-facing products.
• Define UX principles, frameworks, and design standards.
• Translate business goals and user needs into scalable architectures.
• Ensure consistency and usability across digital touchpoints.

Responsibilities

• Define the UX vision, strategy, and roadmap across products.
• Design information architectures, navigation structures, and content hierarchies.
• Lead user research, usability tests, and stakeholder interviews.
• Develop low/high fidelity prototypes and interaction guidelines for development teams.
• Maintain design systems and governance, ensuring WCAG accessibility.

Skills

User Experience Design

Information Architecture

Interaction Design

Human-Centered Design

Design Thinking

User Journey Mapping

Service Design

Customer Experience Strategy

Tools

Figma

Adobe XD

Sketch

Axure RP

Miro

InVision

FigJam

Job description

UX Architect Job Description (JD) Job Title UX Architect Experience 1015+ Years Location Bangalore / Hyderabad / Pune / Chennai (Hybrid)

We are looking for an experienced UX Architect to lead the definition and execution of user experience strategies for enterprise and customer-facing digital products. The ideal candidate will drive information architecture, interaction design, design systems, and user-centered design practices to create seamless, intuitive, and scalable experiences across web, mobile, and omnichannel platforms.

Role & responsibilities

UX Strategy & Architecture

• Define and drive the UX vision, strategy, and experience roadmap.
• Establish UX principles, frameworks, and design standards across products.
• Translate business goals and customer needs into scalable experience architectures.
• Ensure consistency and usability across multiple digital touchpoints.

Information Architecture

• Design information architecture, navigation structures, taxonomy, and content hierarchies.
• Create customer journey maps, user flows, wireframes, site maps, and service blueprints.
• Simplify complex workflows into intuitive user experiences.

User Research & Validation

• Lead user research, stakeholder interviews, contextual inquiries, and usability testing.
• Develop personas, empathy maps, and customer journey frameworks.
• Analyze quantitative and qualitative user data to guide design decisions.
• Validate concepts through usability studies and iterative design improvements.

Interaction Design

• Define user interactions, workflows, and experience patterns.
• Develop low-fidelity and high-fidelity prototypes.
• Create design specifications and interaction guidelines for development teams.
• Ensure accessibility and usability best practices are embedded in solutions.

Design Systems & Governance

• Establish and maintain enterprise-wide design systems.
• Promote reusable design components and UX standards.
• Drive UX governance, design reviews, and quality audits.
• Ensure compliance with accessibility standards (WCAG).

Collaboration & Leadership

• Collaborate with Product Managers, Business Stakeholders, Engineers, and Designers.
• Mentor UX/UI Designers and provide architectural guidance.
• Facilitate workshops, design thinking sessions, and stakeholder reviews.
• Advocate for user-centric design across the organization.

Required Skills

UX & Design

• User Experience (UX) Design
• Information Architecture (IA)
• Interaction Design (IxD)
• Human-Centered Design (HCD)
• Design Thinking
• User Journey Mapping
• Service Design
• Customer Experience Strategy

Research & Testing

• User Research
• Usability Testing
• Heuristic Evaluation
• A/B Testing
• Accessibility Audits
• Analytics-Driven Design

Design Tools

• Figma
• Adobe XD
• Sketch
• Axure RP
• Miro
• InVision
• FigJam

Design Systems

• Design Systems Development
• Component Libraries
• Responsive Design
• Design Governance

Technical Knowledge

• HTML5
• CSS3
• JavaScript Fundamentals
• Responsive and Mobile-First Design
• Understanding of React, Angular, or modern front-end frameworks

Preferred candidate profile

• Experience architecting large-scale enterprise applications.
• Strong understanding of omnichannel and customer experience design.
• Knowledge of accessibility standards (WCAG 2.1/2.2).
• Experience with analytics tools such as Google Analytics, Adobe Analytics, Mixpanel, or Amplitude.
• Familiarity with Agile, Scrum, and SAFe frameworks.
• Experience designing AI-powered, conversational, or personalized user experiences.