IT Customer Service Associate

Accenture PLC; Hyderabad; On-site; INR 300,000 - 420,000; Full time

Job summary

Accenture PLC in Hyderabad is seeking an IT Customer Service Associate to support customers via email and chat, resolve queries, and manage escalations within SLA. The role emphasizes recording, diagnosing, and resolving incidents, with focus on non-voice support and rapid restoration of services.

Candidates typically have 1–3 years of experience and a graduation, and will work in shifts in a customer-support environment.

Qualifications

• Must be able to manage customer queries via email and chat.
• Experience in handling escalations and complaints with professional resolution.
• Capable of recording, diagnosing, troubleshooting, and resolving incidents and service requests.
• Close faults and complaints within defined SLAs.

Responsibilities

• Solve routine problems largely through precedent and guidance.
• Interact with team and direct supervisor as needed.
• Receive detailed to moderate instructions on daily tasks and new assignments.
• Work as an individual contributor within a focused scope of work.

Skills

Service Desk Non-Voice Support

Education

Any Graduation

Job description

Skill required

Chat - Service Desk Non-Voice Support

Designation

IT Customer Service Associate

Qualifications

Any Graduation

Years of Experience

1 to 3 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do?

• You will be aligned with our Customer Support vertical and help us in managing resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions.
• You will also be responsible for closing the fault and complaints within SLA s.
• Candidate who is good in email and chat process who is good in typing is what is preferred here
• Recording, diagnosing, troubleshooting, resolving or assigning incidents and service requests based on defined scope of support.
• Manage unplanned interruptions to restore normal service operations as quickly as possible for non-voice interactions like email, web and chat.

What are we looking for?

• Primary skill - Service Desk Non-Voice Support - P1

Roles and Responsibilities

• In this role you are required to solve routine problems, largely through precedent and referral to general guidelines.
• Your expected interactions are within your own team and direct supervisor.
• You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments.
• The decisions that you make would impact your own work.
• You will be an individual contributor as a part of a team, with a predetermined, focused scope of work.
• Please note that this role may require you to work in rotational shifts Any Graduation

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Please read Accenture’sRecruiting and Hiring Statementfor more information on how we process your data during the Recruiting and Hiring process.