Utility Bill Analyst-Messaging

Accenture; Chennai District; On-site; INR 450,000 - 650,000; Full time

Job summary

Accenture is seeking a Utility Bill Analyst to join its Customer Support team in Chennai. You will handle non-voice channels, resolve queries, and ensure timely closures in accordance with SLA.

The role emphasizes accurate data logging, email and chat handling, and collaboration with peers to manage and escalate issues when necessary; rotational shifts may apply.

Qualifications

• Backoffice skills for service desk non-voice support.
• Graduation required; 3–5 years of experience preferred.

Responsibilities

• Resolve customer queries, handle escalations and complaints via email/chat, ensuring resolution within SLA.
• Record, diagnose, troubleshoot, and either resolve or route incidents and service requests within defined scope.

Skills

Service Desk Non-Voice Support

Education

Any Graduation

Job description

Skill required: Backoffice - Service Desk Non-Voice Support

Designation: Utility Bill Analyst

Qualifications:Any Graduation

Years of Experience:3 to 5 years

Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Songall powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries.

What would you do

You will be aligned with our Customer Support vertical and help us in managing resolving customers query, handling escalations and complaints of the dissatisfied customers giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s. Candidate who is good in email and chat process who is good in typing is what is preferred here Recording, diagnosing, troubleshooting, resolving or assigning incidents and service requests based on defined scope of support. Manage unplanned interruptions to restore normal service operations as quickly as possible for non-voice interactions like email, web and chat.

What are we looking for

Primary skill - Service Desk Non-Voice Support - P1

Roles and Responsibilities:

In this role you are required to do analysis and solving of lower-complexity problems. Your day to day interaction is with peers within Accenture before updating supervisors. In this role you may have limited exposure with clients and or Accenture management. You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments. The decisions you make impact your own work and may impact the work of others. You will be an individual contributor as a part of a team, with a focused scope of work. Please note that this role may require you to work in rotational shifts

Qualification

Any Graduation