Utility Bill Specialist-Messaging

Accenture; Chennai District; On-site; INR 600,000 - 900,000; Full time

Job summary

Accenture is seeking a Utility Bill Specialist aligned with our Customer Support vertical to manage and resolve customer queries, handle escalations and complaints, and ensure resolutions within SLA for non-voice channels. The role involves recording, diagnosing, troubleshooting, and resolving incidents and service requests via email, web, and chat, with potential rotational shifts.

You will contribute to closing faults within SLA and aim for high customer satisfaction while maintaining process

Qualifications

• 7–11 years of experience in customer support or service desk.
• Strong email and chat typing skills.

Responsibilities

• Resolve customer queries and handle escalations and complaints within SLA.
• Close faults and complaints within SLA.
• Record, diagnose, troubleshoot, and resolve incidents and service requests for non-voice channels (email, web, chat).
• Be prepared for rotational shifts.

Skills

Service Desk Non-Voice Support

Education

Any Graduation

Job description

Skill required

Backoffice - Service Desk Non-Voice Support

Designation

Utility Bill Specialist

Qualifications

Any Graduation

Years of Experience

7 to 11 years

Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Songall powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries.

What would you do

You will be aligned with our Customer Support vertical and help us in managing resolving customers query, handling escalations and complaints of the dissatisfied customers giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s. Candidate who is good in email and chat process who is good in typing is what is preferred here Recording, diagnosing, troubleshooting, resolving or assigning incidents and service requests based on defined scope of support. Manage unplanned interruptions to restore normal service operations as quickly as possible for non-voice interactions like email, web and chat.

What are we looking for

Primary skill - Service Desk Non-Voice Support - P3

Roles and Responsibilities

In this role you are required to do analysis and solving of moderately complex problems. May create new solutions, leveraging and, where needed, adapting existing methods and procedures. The person would require understanding of the strategic direction set by senior management as it relates to team goals. Primary upward interaction is with direct supervisor. May interact with peers and or management levels at a client and or within Accenture. Guidance would be provided when determining methods and procedures on new assignments. Decisions made by you will often impact the team in which they reside. Individual would manage small teams and or work efforts (if in an individual contributor role) at a client or within Accenture. Please note that this role may require you to work in rotational shifts

Qualification

Any Graduation