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Mondelēz International invites a specialist in a process area within Digital Services to support impeccable service operations. You will own SOP development, drive standardization, and provide input for training while ensuring compliance with policies and legal requirements.
The role emphasizes analyzing exceptions and delivering continuous improvement. You will bring expertise in your process area, shared service experience, teamwork, and proactive communication to shape efficient service
You are a specialist in a process, workstream or area in Mondelēz International Digital Services, working to support impeccable service operations.
You will use your in-depth process and service knowledge in your area of expertise to ensure that service level agreements and obligations are met. As a co-owner of the development of standard operating procedures, you will drive standardization and simplification of processes. In addition, you will provide input for training materials, ensure that standard operating procedures and data protection activities comply with Mondelēz International policies and the law, analyze and report on exceptions and offer recommendations for process improvements, and lead the sustainable continuous improvement process for the team.
A desire to drive your future and accelerate your career. You will bring experience and knowledge in:
We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you,
We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you,
Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Our people make all the difference in our success