US Deposit Ops Agent

PwC; Bengaluru; On-site; INR 500,000 - 900,000; Full time

Job summary

PwC India in Bengaluru seeks a detail-oriented operations professional to manage back-office processes across account servicing, ACH & money movement, and card management. You will follow documented rules, handle closure types, maintenance requests, and daily money operations.

The role requires careful reconciliation, exception processing for ACH and Positive Pay, and timely logging of regulatory complaints. You will work in a process-driven team supporting financial services operations.

Qualifications

• Precise data handling and process-oriented mindset.
• Ability to follow documented procedures and decision trees.
• Experience with customer/account servicing is a plus.

Responsibilities

• Process closures across defined types per decision tree.
• Handle account maintenance: updates, holds, status changes in system.
• Oversee Money Operations daily tasks.
• Process ACH exceptions and returns per NACHA rules.
• Support routing exceptions and file reconciliation.
• Review Positive Pay queues for anomalies; no auto-reject.
• Process non-post payments and general reconciliations.
• Process card reissues and hotlists; check Account Updater eligibility.
• Support card activation, PIN resets, and card controls.
• Log CFPB/FDIC/regulator complaints with correct categorization.
• Track SLAs and flag aging cases for supervisors.

Skills

Attention to detail

Time management

Analytical skills

Communication skills

Job description

Account Servicing & Closures

• Process routine account closures across defined closure types (voluntary, involuntary, dormant/inactive, fraud-related, death/estate) following the documented decision tree and non-post rules.
• Execute account maintenance requests: address/contact updates, hold placements and releases, beneficiary updates, and account status changes within system-of-record
• Money Operations daily oversight and daily tasks

ACH & Money Movement

• Process ACH exception items (non-post exceptions, returns, NOCs) according to NACHA return code guidance and internal SLA timers; escalat volume spikes above the automation trigger threshold.
• Support 5-Days-Early (5DE) routing exceptions and inbound/outbound file reconciliation tasks.
• Perform first-line review of Positive Pay exception queues and flag suspected file-formatting anomalies (e.g., check-number leading-digit mismatches) rather than auto-rejecting items.
• Non post payments exceptions.
• Reconciliations.

Card Management

• Process card reissue and hotlist requests per fraud/disputes agent instructions; confirm Account Updater eligibility for recurring-biller cards prior to reissue.
• Support plastic card lifecycle tasks: activation exceptions, PIN reset processing, and card control object review (read-only queue triage).

Regulatory Complaints Intake

• Log incoming CFPB/FDIC/state regulator complaints into the complaints management system with accurate categorization; route to the appropriate bank-partner workflow (case-by-case or monthly-reporting model depending on partner).
• Track SLA clocks and flag cases approaching aging thresholds for supervisory attention.