US Banking Operation Analyst

NLB Services; Dadri; On-site; INR 500,000 - 700,000; Full time

Job summary

NLB Services is seeking a detail-oriented analyst to review delinquency and bankruptcy notifications, validate foreclosure triggers and investor timelines, and ensure accuracy in case types and borrower statuses. You will handle complex exceptions and provide on-the-floor support while meeting daily productivity targets.

The role requires strong analytical abilities, excellent English communication, and willingness to work US shifts.

Qualifications

• Graduates (any stream).
• Strong attention to detail and good typing speed (25-30 WPM).
• Excellent analytical and reporting skills.
• Basic MS Office skills.
• Willingness to work in US shifts.
• Good comprehension and communication in English.

Responsibilities

• Review and process delinquency & bankruptcy notifications requests
• Validate foreclosure triggers and investor timelines
• Validate case type (Chapter 7 / 13) and borrower status
• Handle complex cases and exceptions
• Perform data validation and exception handling
• Provide on-the-floor support and mentoring other team members
• Meet daily productivity and quality targets
• Ensure team adherence to SLA and process guidelines as well as US banking compliance standards
• Communicate discrepancies or process deviations timely
• Act as the first point of contact for escalations
• Collaborate with Training and Quality teams to improve process accuracy

Skills

Attention to detail

Typing speed 25-30 WPM

Analytical skills

Reporting skills

English communication

Education

Graduates (any stream)

Tools

MS Office

Job description

Role & responsibilities

• Review and process delinquency & bankruptcy notifications requests
• Validate foreclosure triggers and investor timelines
• Validate case type (Chapter 7 / 13) and borrower status
• Handle complex cases and exceptions
• Perform data validation and exception handling
• Provide on-the-floor support and mentoring other team members
• Meet daily productivity and quality targets
• Ensure team adherence to SLA and process guidelines as well as US banking compliance standards
• Communicate discrepancies or process deviations timely
• Act as the first point of contact for escalations
• Collaborate with Training and Quality teams to improve process accuracy

Preferred candidate profile

• Graduates (any stream)
• Strong attention to detail and good typing speed (2530 WPM
• Excellent analytical and reporting skills
• Basic MS Office skills
• Willingness to work in US shifts
• Good comprehension and communication in English