Senior Manager-Banking Operations

NLB Services; Dadri; On-site; INR 2,000,000 - 3,000,000; Full time

Job summary

NLB Services is seeking an Operations Leader to oversee US banking operations in Noida/Gurugram. The ideal candidate will have over 15 years of experience in banking operations and a deep understanding of US regulatory standards.

This role requires strong leadership, problem-solving skills, and the ability to manage large teams effectively. Proficiency in tools like MS Excel and Power BI is essential.

Qualifications

• 15+ years in US Banking Operations required.
• Strong experience in payments, lending, KYC/AML, fraud, disputes, or account servicing.
• US banking certifications like ACAMS, CFE are preferable.

Responsibilities

• Oversee end-to-end operations for US banking processes.
• Ensure compliance with US regulatory standards.
• Drive operational excellence through process optimization and automation.

Skills

US banking operations experience

Understanding of US compliance regulations

Client management and communication skills

Process excellence (Lean, Six Sigma)

Analytical and problem-solving skills

Education

Graduate/Postgraduate in Finance, Commerce, Business Administration

Tools

MS Excel

Power BI

Job description

Pleaae share your cv at [e-mail]

Domain: US Banking & Financial Services
Location: Noida/Gurugram
Experience: 15+ years in US Banking Operations

Role Overview

The Operations Leader will be responsible for overseeing end-to-end operations for US banking processes, ensuring compliance with US regulatory standards, operational accuracy, and high-quality service delivery. This role requires strong leadership, deep expertise in US banking workflows, and the ability to manage large teams in a dynamic, SLA-driven environment.

Key Responsibilities

• Lead daily operations across multiple US banking processes such as:
• Retail & Commercial Banking
• Deposits & Payments
• Loan Boarding & Servicing (Mortgage/Consumer/Commercial)
• Cards & Disputes
• Treasury & Cash Management
• Fraud Prevention & Risk Operations
• Ensure compliance with US banking regulatory bodies:
• FDIC, OCC, CFPB, Federal Reserve, FINRA, AML/BSA
• Monitor SLAs, KPIs, accuracy, AHT, and productivity to meet client and business expectations.
• Drive operational excellence through process optimization, automation, and Lean/Six Sigma initiatives.
• Manage escalations, resolve operational issues, and ensure timely decision-making.
• Lead and mentor a team of supervisors, leads, and banking associates; ensure their performance and development.
• Partner with US clients/stakeholders for governance calls, business reviews, and service updates.
• Prepare MIS reports, dashboards, and operational insights for leadership and client teams.
• Ensure robust controls, quality checks, audit readiness, and adherence to risk frameworks.
• Drive transition and migration of new US banking processes, ensuring smooth onboarding.
• Support workforce planning, scheduling, and resource allocation for a 24/7 operation if required.

Required Skills & Experience

• Strong experience in US banking operations across one or more key areas (payments, lending, KYC/AML, fraud, disputes, account servicing, credit operations).
• Strong understanding of US compliance and regulatory requirements (AML/BSA, OFAC, Reg E/Z, UDAAP, FCRA, GLBA, etc.).
• Proven track record of managing large operations teams in a high-volume US banking environment.
• Excellent client management and communication skills with experience in US stakeholder interaction.
• Strong analytical and problem-solving capabilities.
• Experience driving process excellence (Lean, Six Sigma, automation).
• Proficiency in banking systems, workflow tools, and MS Excel/Power BI for reporting.

Educational Qualifications

• Graduate/Postgraduate in Finance, Commerce, Business Administration, or related fields.
• US banking certifications are an added advantage (e.g., ACAMS, CFE, IIBF-US-specific certifications, etc.).

Key Competencies

• Leadership & People Management
• US Regulatory & Compliance Awareness
• Operational Excellence
• Client & Stakeholder Management
• Risk & Control Orientation
• Decision-Making & Problem-Solving
• Adaptability in a dynamic, US time-zone aligned environment