Urgent Requirement - CHIEF Operating Officer (COO) - Chennai

Chennai Fertility Center And Research Institute; Chennai District; On-site; INR 3,500,000 - 5,500,000; Full time

Job summary

Chennai Fertility Center And Research Institute in Chennai seeks an experienced Chief Operating Officer to lead and optimize hospital operations, ensure quality patient care, and drive strategic growth. You will oversee clinical, administrative, and support functions while coordinating multiple departments to deliver safe, efficient services.

The role requires 5+ years in hospital administration, strong leadership, and deep knowledge of NABH standards, SOPs, and regulatory requirements.

Qualifications

• Bachelor’s degree in Hospital Administration, Healthcare Management, Business Administration, or a related field is required.
• Postgraduate qualification in Hospital/Healthcare Management or MBA will be an advantage.
• Minimum 5 years of experience in hospital administration/healthcare operations.
• Strong experience in hospital operations and multidisciplinary team management.
• Knowledge of NABH standards, hospital quality systems, SOPs, and regulatory compliance.
• Experience in HR, budgeting, MIS, performance management, and operational planning.
• Strong leadership, communication, decision-making, problem-solving, and team-management skills.
• Proficiency in English; Tamil/Telugu/Hindi knowledge is a plus.

Responsibilities

• Lead day-to-day hospital operations across clinical, administrative, and support functions.
• Coordinate and supervise Medical, Nursing, HR, Finance, Billing, Laboratory, Radiology, Stores, Patient Relations, IT, Marketing, Canteen and other departments.
• Ensure high standards of patient care, clinical quality, safety, and service delivery.
• Ensure NABH standards, hospital SOPs, clinical protocols, infection control and regulatory compliance.
• Monitor hospital performance through MIS, KPIs, reports, incidents, complaints, and departmental data.
• Work with CEO, Chairman, Medical Director, HODs and senior management on strategic/operational decisions.
• Develop and implement strategic plans, budgets, and resource requirements.
• Ensure optimum utilization of manpower, infrastructure, equipment, and finances.
• Lead recruitment, manpower planning, performance management, and staff development with HR.
• Identify gaps and implement corrective/preventive actions to improve efficiency and quality.
• Support business development, marketing, digital initiatives, patient acquisition, and service growth.
• Improve patient experience, guest relations, communication, and service quality.
• Standardize hospital systems and processes across branches and new facilities.
• Maintain relationships with government authorities, regulatory bodies, and external stakeholders.
• Support legal, regulatory, risk-management and compliance matters.
• Promote accountability, teamwork, transparency, professionalism and continuous improvement.
• Provide regular updates and performance reports to CEO/Chairman’s Office.
• Perform other responsibilities assigned by CEO/Chairman.

Skills

Hospital Operations

Hospital Administration

Healthcare Management

NABH

Clinical Operations

Team Management

Strategic Planning

MIS

Budgeting

HR Management

Quality Management

Patient Experience

Compliance

Business Development

Leadership

Process Improvement

Education

Bachelor’s degree in Hospital Administration, Healthcare Management, Business Administration, or related field

Postgraduate qualification in Hospital/Healthcare Management or MBA

Tools

HMIS/HIS

Job description

Job Description

We are looking for an experienced Chief Operating Officer (COO) to lead and manage the overall operations of the hospital, ensuring operational efficiency, quality patient care, regulatory compliance, and business growth.

Key Responsibilities

• Lead and oversee day-to-day hospital operations, including clinical, administrative, and support functions.
• Coordinate and supervise Medical, Nursing, HR, Finance, Billing, Laboratory, Radiology, Stores, Patient Relations, IT, Marketing, Canteen, and other departments.
• Ensure high standards of patient care, clinical quality, safety, and service delivery.
• Ensure compliance with NABH standards, hospital SOPs, clinical protocols, infection control, biomedical waste management, and statutory requirements.
• Monitor hospital performance through MIS, KPIs, operational reports, incidents, complaints, and departmental performance data.
• Work closely with the CEO, Chairman, Medical Director, HODs, and Senior Management Team on strategic and operational decisions.
• Develop and implement strategic plans, operational plans, budgets, and resource requirements.
• Ensure optimum utilization of manpower, infrastructure, equipment, and financial resources.
• Lead recruitment, manpower planning, performance management, employee development, and staff engagement in coordination with HR.
• Identify operational gaps and implement corrective and preventive actions to improve efficiency and quality.
• Support business development, marketing, digital initiatives, patient acquisition, and service growth.
• Improve patient experience, guest relations, communication, and service quality.
• Standardize hospital systems and processes across branches and new facilities.
• Maintain effective relationships with government authorities, regulatory bodies, professional organizations, and external stakeholders.
• Support legal, regulatory, risk-management, and compliance-related matters.
• Promote a culture of accountability, teamwork, transparency, professionalism, and continuous improvement.
• Provide regular updates and performance reports to the CEO and Chairman's Office.
• Perform other responsibilities assigned by the CEO/Chairman.

Eligibility & Experience

• Bachelor's degree in Hospital Administration, Healthcare Management, Business Administration, or a related field.
• Postgraduate qualification in Hospital/Healthcare Management or MBA will be an advantage.
• Minimum 5 years of experience in hospital administration/healthcare operations.
• Strong experience in hospital operations and multidisciplinary team management.
• Knowledge of NABH standards, hospital quality systems, SOPs, and regulatory compliance.
• Experience in HR, budgeting, MIS, performance management, and operational planning.
• Strong leadership, communication, decision-making, problem-solving, and team-management skills.
• Proficiency in English; knowledge of Tamil/Telugu/Hindi will be an advantage.
• Experience with Hospital Management Information Systems (HMIS/HIS) is desirable.

Key Skills

Hospital Operations | Hospital Administration | Healthcare Management | NABH | Clinical Operations | Team Management | Strategic Planning | MIS | Budgeting | HR Management | Quality Management | Patient Experience | Compliance | Business Development | Leadership | Process Improvement

Job Type

Full-time | Senior Management

Work Location :

Nelson Manickam Road - Aminjikarai.

Regards,

Madhumitha

Human Resources

CFC Hospitals

9600712771