Urgent Opening: Call Centre Executive -ITM at Navi Mumbai

Itm Edutech Training; Mumbai, Navi Mumbai; Sur place; INR 180 000 - 280 000; Plein temps

Avantages offerts par ce poste

3 Paid Leaves per Month

Provident Fund (PF)

Mediclaim

Gratuity

Résumé du poste

ITM Group of Institutions in Navi Mumbai seeks a Call Center Executive (Counseling & Sales) to handle inquiries, guide prospective students, and convert leads into enrollments.

The role involves counseling, lead generation, tele-counseling, database management, and achieving sales targets while collaborating with marketing and admissions teams.

Qualifications

• Counseling and sales experience is beneficial.
• Ability to handle inquiries and guide prospective students.
• CRM and data entry skills are preferred.

Responsabilités

• Handle inbound queries via calls, emails, and in-person interactions for ITM institutions.
• Provide information about courses, programs and admissions to prospective students.
• Generate leads via calls and emails and follow up to encourage applications.
• Conduct tele-counseling sessions to understand students' goals and guide them to suitable programs.
• Convert leads into enrollments and strive to meet monthly and quarterly sales targets.
• Collaborate with marketing and admissions teams to achieve lead generation and conversion goals.

Description du poste

Job Opening: Call Center Executive (Counseling & Sales)
Location: ITM Group of Institutions, Navi Mumbai
Phone: [phone]
Email: [e-mail]

Benefits

• 3 Paid Leaves per Month
• Provident Fund (PF)
• Mediclaim
• Gratuity

Job Description

We are looking for a dedicated and driven Call Center Executive to join our Counseling & Sales team. The role primarily involves handling inquiries, providing guidance to prospective students, and converting leads into enrollments. Key responsibilities include:

Counseling & Query Handling

• Handle inbound queries via calls, emails, and in-person interactions for all ITM institutions.
• Provide detailed information about courses, programs, and admissions, addressing prospective students' needs.

Lead Generation & Follow-Up

• Generate leads through calls and emails by promoting the institutions offerings.
• Follow up with prospective students to ensure they have the necessary information and encourage them to apply.

Tele-Counseling & Database Management

• Conduct tele-counseling sessions to understand students' educational goals and guide them to the right programs.
• Maintain and update the CRM system with all relevant student details and follow-up information.

Sales & Target Achievement

• Convert leads into enrollments and work towards achieving monthly and quarterly sales targets.
• Regularly monitor and report on sales performance and key metrics.

Collaboration with Teams

• Collaborate with the marketing and admissions teams to meet lead generation and conversion goals.
• Provide feedback on student inquiries to enhance the counseling process and improve the sales funnel.