urgent hiring For | BIg4|ServiceNow IRM Business Analyst

Contactx Resource Management; Mumbai; On-site; INR 600,000 - 1,000,000; Full time

Job summary

Contactx Resource Management is seeking a Business Analyst to collaborate with stakeholders, conduct workshops, and define future-state processes using BRD/FRD and Agile user stories. The role emphasizes ServiceNow IRM/GRC modules and strong communication to coordinate audits, risk management, and reporting.

You will bridge business needs with technical teams and drive UAT readiness. Ideal candidates have 3+ years of BA experience, solid knowledge of Agile/Scrum, and a track record in

Qualifications

• 3+ years of Business Analyst experience.
• Experience in BRD, FRD, User Stories, and Acceptance Criteria.
• Knowledge of Agile/Scrum methodologies.
• Strong communication and stakeholder management skills.
• Experience with UAT coordination and business process documentation.

Responsibilities

• Conduct workshops and requirement gathering sessions with business stakeholders.
• Analyze current-state processes and define future-state solutions.
• Prepare BRD, FRD, process flows, use cases, and functional specifications.
• Create and manage Agile user stories, acceptance criteria, and backlog refinement activities.
• Collaborate with Product Owners, Architects, Developers, and QA teams throughout the project lifecycle.
• ServiceNow IRM & Audit's management
• Gather and document requirements for: Audit Management, Risk Management, Policy & Compliance Management, Controls Management, Issues & Remediation Management
• Third-Party Risk Management (TPRM)
• Support configuration discussions around audit planning, audit execution, findings, observations, and remediation tracking.
• Define audit workflows, approval processes, notifications, dashboards, and reporting requirements.
• Assist in designing risk-control frameworks and audit assessment methodologies.
• Prepare Epics, Features, User Stories, and Acceptance Criteria.
• Participate in sprint planning, backlog grooming, and daily scrum meetings.
• Support defect triage and requirement clarifications during development.
• Review test scenarios and test cases.
• Coordinate SIT and UAT.
• Validate delivered solutions against business requirements.
• Support business users during UAT cycles and production rollout.
• Create functional reports and dashboards requirements.
• Track project deliverables and risks.
• Present solutions and project updates to business and leadership teams.
• Act as a liaison between business and technical teams.

Skills

Business Analysis

ServiceNow

Stakeholder management

Agile/Scrum

Tools

ServiceNow IRM/GRC

Job description

Call :9202551388

Key Responsibilities

Business Analysis & Requirement Gathering

• Conduct workshops and requirement gathering sessions with business stakeholders.
• Analyze current-state processes and define future-state solutions.
• Prepare BRD, FRD, process flows, use cases, and functional specifications.
• Create and manage Agile user stories, acceptance criteria, and backlog refinement activities.
• Collaborate with Product Owners, Architects, Developers, and QA teams throughout the project lifecycle.
• ServiceNow IRM & Audit Management
• Gather and document requirements for:
• Audit Management
• Risk Management
• Policy & Compliance Management
• Controls Management
• Issues & Remediation Management

Assessments & Attestations

• Third-Party Risk Management (TPRM)
• Support configuration discussions around audit planning, audit execution, findings, observations, and remediation tracking.
• Define audit workflows, approval processes, notifications, dashboards, and reporting requirements.
• Assist in designing risk-control frameworks and audit assessment methodologies.
• Agile Delivery
• Prepare Epics, Features, User Stories, and Acceptance Criteria.
• Participate in sprint planning, backlog grooming, and daily scrum meetings.
• Support defect triage and requirement clarifications during development.

Testing & UAT

• Review test scenarios and test cases.
• Coordinate System Integration Testing (SIT) and User Acceptance Testing (UAT).
• Validate delivered solutions against business requirements.
• Support business users during UAT cycles and production rollout.
• Reporting & Stakeholder Management
• Create functional reports and dashboards requirements.
• Track project deliverables and risks.
• Present solutions and project updates to business and leadership teams.
• Act as a liaison between business and technical teams.

Required Skills

• 3+ years of Business Analyst experience.
• Experience in ServiceNow IRM/GRC modules.
• Strong understanding of:
• Audit Management
• Risk Management

Policy & Compliance

• Controls Frameworks
• Issue Management

Assessments & Attestations

• Experience writing BRD, FRD, User Stories, and Acceptance Criteria.
• Knowledge of Agile/Scrum methodologies.
• Strong communication and stakeholder management skills.
• Experience with UAT coordination and business process documentation.

Preferred Skills

• ServiceNow IRM implementation experience.
• Understanding of banking, financial services, or audit/compliance domains.
• Knowledge of regulatory frameworks such as RBI, SOX, ISO 27001, COBIT, COSO, NIST, or similar.
• Exposure to Performance Analytics and ServiceNow reporting.
• Understanding of integrations and workflow automation.

Certifications (Preferred)

• ServiceNow CIS-IRM
• ServiceNow CSA
• CBAP / CCBA
• Agile Scrum Certification

Key Deliverables

• Business Requirement Documents (BRD)
• Functional Requirement Documents (FRD)
• User Stories & Acceptance Criteria
• Process Flows & Wireframes
• UAT Scripts and Sign-offs
• Audit/Risk Dashboard Requirements
• Solution Validation and Requirement Traceability Matrix (RTM)