Unit Nursing Head | Manipal Hospital Raipur

Manipal Hospital Raipur; Raipur; On-site; INR 1,000,000 - 1,400,000; Full time

Job summary

Manipal Hospitals in Raipur invites applications for Nursing Head to lead clinical and administrative nursing teams, drive quality, safety, and patient experience.

You will monitor KPI dashboards, participate in accreditation processes, and collaborate with HR for staff development; minimum 12+ years of experience preferred.

Qualifications

• Proven leadership in a nursing department.
• Strong communication skills, both written and oral.
• Experience driving quality and safety initiatives.

Responsibilities

• Monitor and update nursing KPI dashboard monthly with trends, incidents, RCA and CAPA effectiveness.
• Compile and update monthly Nursing Dashboard for corporate analysis within deadlines.
• Participate in Quality and Safety meetings with timely updates and closure of escalated issues.
• Review and implement clinical and non-clinical nursing work instructions, infection control and protocols.
• Engage in accreditation and certification audits and timely closure of observations.
• Promote patient-first culture and address patient experience initiatives including post-discharge follow-ups.
• Address nursing-related customer complaints with RCA and CAPA for process improvements.
• Ensure prompt clinician order implementation and accurate nursing documentation; identify process improvements.
• Manage inventory and biomedical equipment under nursing accountability; optimize utilization.
• Collaborate with HR for nurse life cycle management and staff development including trainings.

Skills

Leadership

Communication skills

Quality improvement

Stakeholder management

Education

BSc Nursing

MSC Nursing

Tools

Nursing KPI dashboard

Job description

Job description

We are looking for a passionate and driven Nursing Head to join our dynamic team at Manipal Hospitals!

About Us:

As a pioneer in Healthcare, Manipal Hospitals is among the top healthcare providers in India serving over 5 million patients annually. Today we stand as an integrated network with a pan-India footprint of 50 hospitals across 19 cities with 10,500 beds, and a talented pool of over 7,200 doctors and an employee strength of over 20,000.

Location: Raipur, Chhatisgarh

What You'll Do:.

KEY TASKS & RESPONSIBILITIES

• Monitor and Update Quality Indicators: Ensure monthly monitoring and updates of nursing clinical and non-clinical parameters in the KPI dashboard, including trend analysis of incidents, RCA, and CAPA effectiveness.
• Nursing Dashboard and Data Reporting: Compile and update the monthly Nursing Dashboard with valid and reliable data for corporate analysis within set timelines.
• Active Participation in Quality and Safety Meetings: Engage in all Quality and Safety meetings, ensuring timely updates and closure of escalated issues.
• Quality Manual Review and Protocol Implementation: Participate in the review and implementation of clinical and non-clinical work instructions, infection control, and nursing protocols while ensuring compliance.
• Accreditation and Audit Participation: Play an active role in all accreditation and certification audits, ensuring timely closure of observations within the set timelines.
• Enhance Patient Experience: Promote a "patient-first" culture, providing compassionate and personalized care, addressing concerns promptly, and implementing patient experience initiatives like post-discharge follow-ups.
• Address Customer Complaints: Monitor and resolve customer complaints related to nursing care with RCA and CAPA, focusing on process improvement and preventive measures.
• Process Improvement and Documentation: Ensure prompt implementation of clinician orders, accurate nursing documentation, and identify opportunities for process improvement to enhance care delivery.
• Inventory and Equipment Management: Manage inventory efficiently, reduce inventory days, ensure effective utilization and maintenance of biomedical equipment under nursing accountability.
• People Management and Staff Development: Collaborate with HR for nurse life cycle management, conduct training, mentorship programs, and ensure career progression through upskilling, performance reviews, and cross-functional engagement

What We Are Looking For:

• BSc/MSC Nursing
• Minimum of 12+ years of experience (inclusive of clinical and administration)
• Strong communication skills, both oral and written.
• Proven team leadership skills with the ability to work effectively in a highly collaborative team environment.