Unified Endpoint Management Engineer

Allison Transmission; Pune District; On-site; INR 600,000 - 1,200,000; Full time

Job summary

Allison Transmission is seeking an experienced Mobility Administrator to oversee SOTI MobiControl environments, device enrollment, lifecycle management, and profile configurations. You will implement automation, manage updates, and support Intune deployments across enterprise devices.

The role requires foundational knowledge of mobile device management, Windows/Android administration, and scripting basics. You will work with infrastructure, security, and support teams to ensure stable device

Qualifications

• Bachelor’s degree in IT/CS or related field preferred.
• SOTI or Intune/Endpoint Manager certifications preferred.
• Foundational knowledge of mobile device management and Windows/Android administration required.
• Basic PowerShell or scripting knowledge preferred.

Responsibilities

• Administer and support SOTI MobiControl environments, including device enrollment, lifecycle management, profiles, packages, compliance policies, and automation.
• Maintain SOTI configurations, templates, and device groups aligned with enterprise standards and mobility requirements.
• Manage provisioning, patching, update cycles, application deployments, and rugged device configurations across all SOTI‑managed platforms.
• Troubleshoot mobility incidents involving device connectivity, enrollment, profile behavior, application delivery, compliance, and platform interactions.
• Support SOTI‑based logging, diagnostics, rules, and automation to improve device stability and user experience.
• Monitor system health, platform performance, and device status across all SOTI environments and elevate issues when needed.
• Support packaging, testing, and deployment of mobile applications across SOTI‑managed devices and assist with Intune.
• Maintain technical documentation, standard operating procedures, and knowledge articles supporting UEM operations.
• Implement and maintain automation, dashboards, and device monitoring solutions to enhance operational efficiency.

Skills

PowerShell scripting

Mobile device management

Collaboration

Education

Bachelor’s degree in Information Technology or Computer Science

Tools

SOTI MobiControl

Intune/Endpoint Manager

Job description

• Administer and support SOTI MobiControl environments, including device enrollment, lifecycle management, profiles, packages, compliance policies, and automation.
• Maintain SOTI configurations, templates, and device groups aligned with enterprise standards and mobility requirements.
• Manage provisioning, patching, update cycles, application deployments, and rugged device configurations across all SOTI‑managed platforms.
• Troubleshoot mobility incidents involving device connectivity, enrollment, profile behavior, application delivery, compliance, and platform interactions.
• Support SOTI‑based logging, diagnostics, rules, and automation to improve device stability and user experience.
• Monitor system health, platform performance, and device status across all SOTI environments and elevate issues when needed.
• Support packaging, testing, and deployment of mobile applications across SOTI‑managed devices and assist with Intune.
• Maintain technical documentation, standard operating procedures, and knowledge articles supporting UEM operations.
• Implement and maintain automation, dashboards, and device monitoring solutions to enhance operational efficiency.

Key Performance Measures

• Availability and stability of assigned SOTI services and device fleets.
• Incident resolution time for mobility‑related support tickets.
• Success rate of application deployments, profiles, configurations, and patching cycles.
• Reduction in repeat issues related to device behavior, performance, or configuration.
• Accuracy and completeness of documentation and operational procedures.
• Tech Savvy – Working: Applies technical knowledge of SOTI platforms, mobile device management, and endpoint technologies effectively.
• Ensures Accountability – Working: Delivers assigned operational work accurately and on schedule.
• Collaborates – Working: Works effectively across endpoint engineering, infrastructure, security, and support teams.
• Communicates Effectively – Working: Communicates technical issues, updates, and solutions clearly and professionally.
• Customer Focus – Working: Supports stable device access and delivers a positive mobility experience.
• Plans and Aligns – Basic: Organizes workload and follows team priorities and operational standards.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or related field preferred.
• SOTI or Microsoft Intune/Endpoint Manager certifications preferred.
• Foundational knowledge of mobile device management and Windows/Android administration required.
• Basic PowerShell or scripting knowledge preferred.

Experience

• 2–5 years of experience in endpoint support, mobility management, or device administration.
• Experience supporting Windows and Android devices, device enrollment, compliance, and application delivery.
• Exposure to SOTI MobiControl, Intune, or similar UEM/MDM platforms preferred.
• Familiarity with mobility incidents involving profiles, connectivity, remote support, and application deployment.
• Basic experience with device configuration management, patching, and monitoring tools.
• Experience creating or maintaining technical documentation preferred.

Scope Factors

• Supports operational delivery of mobility and endpoint management services under general direction. No direct people or budget responsibility.
• Scope includes service support, maintenance, and administration for assigned SOTI platforms and device groups, with optional Intune support depending on workload.
• Works across infrastructure, service desk, security, and endpoint teams through matrix collaboration.