Intune Architect

Tata Consultancy Services; Chennai District; On-site; INR 600,000 - 900,000; Full time

Job summary

Tata Consultancy Services (TCS) is hiring for a technical IT support role in Chennai. You will handle Level 2/3 support for desktops, laptops, and mobile devices, troubleshoot hardware/software/OS issues, and assist VIP users.

You will manage Windows endpoints using Intune, Autopilot, and security controls. The position requires strong knowledge of Azure AD, Microsoft 365, Active Directory, and remote support tools.

Qualifications

• Experience with Microsoft Intune and Azure AD environments.
• Proficiency in Microsoft 365 Administration and Windows OS management.
• Hands-on with Windows Autopilot and device lifecycle.
• Knowledge of endpoint security, compliance, and AD.
• Familiarity with ServiceNow for ITSM.
• Experience with remote support tools and Office Suite.

Responsibilities

• Provide Level 2/Level 3 support for desktop, laptop, and mobile device issues.
• Troubleshoot hardware, software, OS, and connectivity issues.
• Support VIP and business-critical users as required.
• Provide remote and onsite support based on operational needs.
• Manage Windows endpoints through Intune and other endpoints platforms.
• Monitor device compliance and security posture.
• Support device enrollment, Autopilot provisioning, and lifecycle management.
• Deploy configuration profiles, compliance policies, and security controls.
• Deploy, configure, and troubleshoot enterprise applications.
• Support application installations, updates, packaging, and removals.
• Coordinate with application owners for issue resolution.
• Monitor and support Autopatch and Windows patch deployment activities.
• Assist with Chrome and third-party patch management.
• Remediation of vulnerable and non-compliant devices.
• Maintain security compliance standards and policies.
• Manage incidents, service requests, changes, and SCTASKs through ServiceNow.
• Ensure tickets are resolved within SLAs.
• Maintain documentation and work notes.
• Participate in Major Incident and Change Management.
• Support device procurement, onboarding, replacement, refresh, and decommissioning.
• Maintain hardware and software inventory records.
• Coordinate with field support and asset management teams.
• Create and maintain SOPs, knowledge articles, and runbooks.
• Identify automation opportunities and operational improvements.
• Participate in governance reviews and continuous service improvement initiatives.

Skills

Microsoft Intune

Azure AD

Microsoft 365 Administration

Windows 10/11 Administration

Windows Autopilot

Endpoint Security

Active Directory

ServiceNow

Remote Support Tools

Microsoft Office Suite

Tools

LogMeIn

Dameware

ScreenConnect

Bomgar

Remote Assistance

Job description

Key Responsibilities

• Provide Level 2/Level 3 support for desktop, laptop, and mobile device issues.
• Troubleshoot hardware, software, operating system, and connectivity issues.
• Support VIP and business-critical users as required.
• Provide remote and onsite support based on operational needs.

End User Support

• Provide Level 2/Level 3 support for desktop, laptop, and mobile device issues.
• Troubleshoot hardware, software, operating system, and connectivity issues.
• Support VIP and business-critical users as required.
• Provide remote and onsite support based on operational needs.

Endpoint Management

• Manage Windows endpoints through Microsoft Intune and other endpoint management platforms.
• Monitor device compliance and security posture.
• Support device enrollment, Autopilot provisioning, and lifecycle management.
• Deploy configuration profiles, compliance policies, and security controls.

Application Management

• Deploy, configure, and troubleshoot enterprise applications.
• Support application installations, updates, packaging, and removals.
• Coordinate with application owners for issue resolution and testing.

Patch & Security Management

• Monitor and support Microsoft Autopatch and Windows patch deployment activities.
• Assist with Chrome and third-party application patch management.
• Support remediation of vulnerable and non-compliant devices.
• Maintain security compliance standards and policies.

Service Management

• Manage incidents, service requests, changes, and SCTASKs through ServiceNow.
• Ensure tickets are resolved within agreed SLAs.
• Maintain accurate documentation and work notes.
• Participate in Major Incident and Change Management activities.

Asset & Device Lifecycle Management

• Support device procurement, onboarding, replacement, refresh, and decommissioning activities.
• Maintain hardware and software inventory records.
• Coordinate with field support and asset management teams.

Documentation & Process Improvement

• Create and maintain SOPs, knowledge articles, and runbooks.
• Identify automation opportunities and operational improvements.
• Participate in governance reviews and continuous service improvement initiatives.

Required Technical Skills

• Microsoft Intune
• Microsoft Entra ID (Azure AD)
• Microsoft 365 Administration
• Windows 10/11 Administration
• Windows Autopilot
• Endpoint Security & Compliance
• Active Directory
• ServiceNow
• Remote Support Tools (LogMeIn/Dameware/ScreenConnect/Bomgar/Remote Assistance)
• Microsoft Office Suite