Unified Communications Support Engineer

ARA Resources; Pune District, Bengaluru; Hybrid; INR 900,000 - 1,500,000; Full time

Job summary

ARA Resources' client is a global professional services leader seeking a Unified Communications Support Engineer. The role spans Bengaluru and Pune with a hybrid work model. You will investigate, monitor, and resolve issues across critical business systems to ensure reliable UC operations.

You will act as SME for Unified Communication and Collaboration Operations, partnering with cross-functional teams. Strong troubleshooting, monitoring, and incident management skills are essential for success.

Qualifications

• Minimum 2.5 years of overall experience.
• Strong Unified Communications and collaboration operations experience.
• Excellent troubleshooting and analytical skills.
• Proficiency with monitoring tools and incident management processes.
• Excellent communication skills for diverse audiences.
• Ability to work effectively in a collaborative environment.

Responsibilities

• Act as a SME in Unified Communication and Collaboration Operations.
• Collaborate with cross-functional teams to drive key decisions.
• Provide timely solutions to problems affecting immediate and multiple teams.
• Coordinate with stakeholders to align support activities with business objectives.
• Mentor junior team members to enhance their technical skills.
• Drive continuous improvement initiatives for support processes.
• Monitor system performance and troubleshoot complex issues.
• Engage in incident management processes to ensure system reliability.

Skills

UC Operations

Troubleshooting

Monitoring Tools

Incident Management

Communication

Job description

Job Title: Unified Communications Support Engineer

Locations: Bengaluru and Pune

Work Type: Hybrid

Experience: 2.5-8 Years

About ARA's Client Global Professional Services Leader

ARA's Client is a leading global professional services company that assists businesses, governments, and organizations in building their digital core. They focus on optimizing operations, accelerating revenue growth, and enhancing citizen services. With a commitment to innovation and a talent-led approach, ARA's Client operates in over 120 countries, employing approximately 791,000 people.

Role Summary

In this role, the Unified Communications Support Engineer will act as a software detective, investigating and resolving issues across critical business systems. They will ensure the smooth operation of applications through proactive monitoring and collaboration with various teams.

Key Responsibilities

• Act as a Subject Matter Expert (SME) in Unified Communication and Collaboration Operations.
• Collaborate with cross-functional teams to drive key decisions.
• Provide timely solutions to problems affecting immediate and multiple teams.
• Coordinate with stakeholders to align support activities with business objectives.
• Mentor junior team members to enhance their technical skills.
• Drive continuous improvement initiatives for support processes.
• Monitor system performance and troubleshoot complex issues.
• Engage in incident management processes to ensure system reliability.

Must-Have Qualifications

• Minimum 2.5 years of overall experience.
• Strong experience in Unified Communication and Collaboration Operations.
• Strong troubleshooting and analytical skills.
• Proficiency with monitoring tools and incident management processes.
• Excellent communication skills for diverse audiences.
• Ability to work effectively in a collaborative environment.

Nice to Have

• Experience with cloud-based communication solutions.
• Familiarity with network protocols and infrastructure.
• Knowledge of ITIL practices.
• Certifications in relevant technologies.

Behavioral Competencies

• Strong ownership mindset.
• Excellent stakeholder communication.
• Proactive problem-solving ability.
• Adaptability in a dynamic environment.
• Team-oriented approach.

Why Join Us

• ARA's Client offers a dynamic work environment that fosters innovation.
• They provide opportunities for professional growth and development.
• ARA's Client is committed to creating a diverse and inclusive workplace.
• They leverage cutting-edge technology to drive change and impact.