Genesys Cloud Engineer

ARA Resources; Pune District, Chennai District; Hybrid; INR 2,500,000 - 5,000,000; Full time

Job summary

ARA Resources is seeking a Genesys Voice Platform expert for a hybrid role covering Pune and Chennai. The candidate will provide L1–L2 technical support, manage call routing and SIP trunking, and work with users to diagnose issues while ensuring system stability.

This senior position requires 8–12 years of experience, strong troubleshooting and communication skills, and hands-on Genesys Cloud administration. A technical degree is essential with cloud integration and AI capabilities exposure.

Qualifications

• 8-12 years of experience in Genesys Voice Platform.
• Hands-on experience with Genesys Cloud administration.
• Strong troubleshooting and analytical skills.
• Excellent communication and customer-facing abilities.
• Bachelor's Degree in Engineering or related field.

Responsibilities

• Provide L1–L2 technical support for infrastructure and applications.
• Act as the primary interface with users to diagnose issues.
• Ensure service stability and quality support across platforms.
• Manage user provisioning and call routing.
• Support SIP Trunking and telephony troubleshooting.
• Perform incident and problem management.
• Integrate Genesys Cloud with various enterprise applications.
• Support AI capabilities such as Predictive Routing and Virtual Agents.

Skills

Genesys Voice Platform

Troubleshooting

Customer-facing communication

Analytical skills

Education

Bachelor's Degree in Engineering or related field

Tools

Genesys Cloud administration

SIP Trunking

Telephony troubleshooting

Job description

Job Title : Genesys Voice Platform

Location : Pune, Chennai

Work Type : Hybrid

Experience - 4-12 Years

Notice Period: 90 days

About ARA's Client Leading Technology Firm

ARA's Client is a prominent player in the technology sector, known for their innovative solutions and commitment to excellence. They focus on delivering transformative services to clients across various industries. The organization fosters a culture of collaboration and continuous improvement, making it an ideal workplace for talented professionals.

Role Summary

They are seeking a Genesys Voice Platform expert who will provide technical support and ensure the stability of their systems. The ideal candidate will play a crucial role in diagnosing issues and delivering effective resolutions.

Key Responsibilities

• Provide L1–L2 technical support for infrastructure and applications.
• Act as the primary interface with users to diagnose issues.
• Ensure service stability and quality support across platforms.
• Manage user provisioning and call routing.
• Support SIP Trunking and telephony troubleshooting.
• Perform incident and problem management.
• Integrate Genesys Cloud with various enterprise applications.
• Support AI capabilities such as Predictive Routing and Virtual Agents.

Must-Have Qualifications

• 8-12 years of experience in Genesys Voice Platform.
• Hands-on experience with Genesys Cloud administration.
• Strong troubleshooting and analytical skills.
• Excellent communication and customer-facing abilities.
• Bachelor's Degree in Engineering or related field.

Nice to Have

• Experience with AWS or Azure.
• Familiarity with ITIL framework.
• Certifications in Genesys Cloud or Microsoft Azure.
• Exposure to AI technologies

Behavioral Competencies

• Strong ownership mindset.
• Excellent stakeholder communication.
• Ability to work collaboratively.
• Passion for customer experience transformation.

Why Join Us

• ARA's Client offers a dynamic work environment focused on innovation.
• They provide opportunities for professional growth and development.
• The organization values diversity and inclusion.
• Employees can make a significant impact on client success.