Collab UC

Capgemini Engineering; Bengaluru; On-site; INR 1,500,000 - 2,800,000; Full time

Job summary

Capgemini Engineering in India seeks an experienced UC engineer to provide Level 2/3 support for Cisco Unified Communications environments, ensuring high availability and performance. You will configure and troubleshoot CUCM, manage voice routing and media resources, and support voice gateways and CUBE.

The role requires hands-on expertise in SIP/H.323/MGCP, CUCM, CUC/UCCX/CVP, and 24x7 on-call support, with exposure to PRI/T1/E1, CME/CUE, and ITIL processes.

Qualifications

• Strong hands-on experience with Cisco Unified Communications Manager (CUCM).
• Expertise in Call Routing, Media Resources, Dial Plans, and Voice Flows.
• Solid knowledge of voice protocols SIP, H.323, and MGCP.

Responsibilities

• Provide Level 2/Level 3 support for Cisco UC environments, ensuring high availability and performance.
• Configure, administer, and troubleshoot CUCM including call routing, media resources, and voice services.
• Manage and support voice protocols including SIP, H.323, and MGCP.
• Integrate and troubleshoot Cisco UC solutions including CUC, UCCX, CVP, Voice Gateways, and CUBE.
• Perform real-time troubleshooting of voice call failures and quality issues.
• Analyze logs, traces, debugs, and packet captures across UC products and CUBE.
• Configure and support PRI (T1/E1), FXO/FXS, CME, and CUE environments.
• Coordinate with stakeholders during outages and major incidents.
• Follow ITIL processes for Incident, Problem, and Change Management.
• Participate in 24x7 operations support and rotational shifts.

Skills

CUCM

SIP

H.323

MGCP

CUC

UCCX

CVP

CUBE

Voice Gateways

PRI

T1/E1

FXO/FXS

CME

CUE

Jabber

MRA

Tools

CUCM Tools

CUC/UCCX/CVP

CUBE/Voice Gateways

Job description

About Us

Choosing Capgemini means joining a team that ensures seamless connectivity, operational excellence, and superior customer experience through proactive network monitoring and incident management. Be part of a collaborative environment where you can build your expertise in Telecom and ISP operations while supporting critical network and service platforms.

Job Description

Collab UC

Experience-6-12 Years

Location-Mumbai, Pune,Guragon,Bangalore

About Us

Choosing Capgemini means joining a team that ensures seamless connectivity, operational excellence, and superior customer experience through proactive network monitoring and incident management. Be part of a collaborative environment where you can build your expertise in Telecom and ISP operations while supporting critical network and service platforms.

Key Responsibilities

• Provide Level 2/Level 3 support for Cisco Unified Communications (UC) environments, ensuring high availability and performance.
• Configure, administer, and troubleshoot Cisco Unified Communications Manager (CUCM) including call routing, media resources, and voice services.
• Manage and support voice protocols including SIP, H.323, and MGCP.
• Integrate and troubleshoot Cisco UC solutions including CUC (Unity Connection), UCCX, CVP, Voice Gateways, and CUBE.
• Perform real-time troubleshooting of voice call failures, call quality issues, signaling problems, and gateway-related incidents.
• Analyze and interpret logs, traces, debugs, and packet captures across UC products, Voice Gateways, and CUBE.
• Configure and support PRI (T1/E1), FXO/FXS interfaces, CME, and CUE environments.
• Manage and troubleshoot Hunt Groups, Call Pickups, Voicemail Services, Auto Attendant, and B-ACD solutions.
• Support Cisco Jabber and Mobile & Remote Access (MRA) environments.
• Handle and lead critical P1/P2 incidents, bridge calls, and WebEx troubleshooting sessions.
• Coordinate with multiple stakeholders, vendors, and support teams during service outages and major incidents.
• Follow ITIL processes for Incident, Problem, and Change Management.
• Conduct detailed Root Cause Analysis (RCA) and provide corrective and preventive action recommendations.
• Participate in 24x7 operations support and rotational shift coverage.

Mandatory Skills

Technical Skills

• Strong hands-on experience with Cisco Unified Communications Manager (CUCM).
• Expertise in:
  • Call Routing
  • Media Resources
  • Dial Plans
  • Voice Call Flows
• Strong knowledge of voice protocols:
  • SIP
  • H.323
  • MGCP
• Good understanding of voice codecs and media negotiation.
• Hands-on experience with:
  • Cisco Unity Connection (CUC)
  • UCCX
  • CVP
  • Voice Gateways
  • Cisco Unified Border Element (CUBE)
• Experience troubleshooting:
  • PRI (T1/E1)
  • FXO/FXS
  • CME
  • CUE

What you'll love about working here

We offer a range of career paths and internal opportunities within Capgemini group.At Capgemini, you can work on cutting-edge projects in tech and engineering with industry leaders or create solutions to overcome societal and environmental challenges.

Job Description - Grade Specific

Focus on Industrial Operations Engineering. Fully competent in own area. Acts as a key contributor in a more complexor critical environment. Proactively acts to understand and anticipates client needs. Manages costs and profitability for a work area. Manages own agenda to meet agreed targets. Develop plans for projects in own area. Looks beyond the immediate problem to the wider implications. Acts as a facilitator, coach and moves teams forward.