Trust & Safety Executive

Corishta Ltd.; Pune District, Mumbai; Hybrid; INR 600,000 - 1,000,000; Full time

Job summary

Corishta Ltd. is seeking a Trust and Safety Executive to respond to safety concerns, investigate reports, apply platform policies, and defend decisions with clear rationale.

The role focuses on handling suspicious accounts and safety complaints for a Pune/Mumbai based consumer platform. You will maintain thorough case records, collaborate with care teams, escalate ambiguous cases, and report patterns for upstream improvements.

Qualifications

• Minimum two years in trust and safety, moderation, or fraud investigation.
• Good judgement and ability to work with incomplete information.
• Strong written English and Hindi.
• Discretion and impartial handling of complaints.
• Auditable record keeping experience.
• Experience with Indian consumer platforms.
• Knowledge of Indian identity and address verification norms.
• Familiarity with content moderation practices.

Responsibilities

• Handle reported suspicious accounts and safety complaints.
• Investigate each case carefully and reach a decision that can be explained and reviewed.
• Apply the trust and safety policies consistently, and escalate the ambiguous cases.
• Restrict or suspend accounts where the policy requires it.
• Work with customer care on complaints that involve safety as well as service.
• Keep complete records of every investigation and decision.
• Report patterns in the complaints so they can be addressed upstream.

Skills

Trust & Safety

Moderation

Fraud Investigation

English & Hindi

Judgement

Record Keeping

Identity Verification

Content Moderation

Indian Market Experience

Job description

As Trust and Safety Executive you respond when something is wrong: a member reports a suspicious account, a profile raises a safety concern, or a consultant raises a fraud case. You will investigate carefully, apply the platform’s policies, and make decisions you can defend afterwards.

Responsibilities

• Handle reported suspicious accounts and safety complaints
• Investigate each case carefully and reach a decision that can be explained and reviewed
• Apply the trust and safety policies consistently, and escalate the ambiguous cases
• Restrict or suspend accounts where the policy requires it
• Work with customer care on complaints that involve safety as well as service
• Keep complete records of every investigation and decision
• Report patterns in the complaints so they can be addressed upstream

Requirements

• Two or more years in trust and safety, moderation, fraud investigation or a related role
• Good judgement and the ability to work with incomplete information
• Strong written English and Hindi
• Discretion and impartiality when handling complaints about other people
• Careful record keeping, since the decisions must be auditable
• Experience in an Indian consumer platform with a member base
• Knowledge of Indian identity and address verification norms
• Familiarity with content moderation practice

Preferred Skills

• Trust and safety investigation
• Case handling
• Policy application
• Documentation
• Communication
• Escalation management
• Fraud pattern recognition
• Moderation tooling
• Mediation

Compensation

This is a full-time salaried position. Salary for this role is confirmed individually during the hiring process and is based on experience; no fixed figure is advertised at this stage.

Work Location

• Pune, Maharashtra
• Mumbai, Maharashtra