Front Line Manager - T&S - Developer Operations 4C

Jobgether; India; Remote; INR 1,200,000 - 2,800,000; Full time

Benefits offered by this job

Remote work based in India

Career development and mentorship

Exposure to AI-powered solutions

Job summary

Jobgether in India seeks a Front Line Manager - T&S - Developer Operations 4C. You will lead a team of Trust & Safety specialists, implementing safety strategies and monitoring policy compliance across digital products.

You will partner with cross-functional teams, analyze performance data, and deliver actionable insights to improve safety operations and business outcomes in a dynamic tech environment.

Qualifications

• Bachelor's degree in Commerce, Economics, Finance or related discipline.
• MBA or Business Analytics is relevant for the role.

Responsibilities

• Lead, manage and support a team of Trust & Safety specialists and ensure operational processes.
• Develop and implement strategies to promote user safety and trust across platforms.
• Monitor team performance and ensure policy compliance and safety standards.
• Oversee investigations and resolution of safety incidents with timely outcomes.
• Provide coaching and guidance to team members to achieve objectives.
• Collaborate with cross-functional stakeholders to improve processes.
• Track safety metrics and prepare reports with actionable insights.
• Identify trends and opportunities to enhance safety protocols.
• Stay informed on industry trends, regulatory developments and best practices.

Skills

Power BI

Data analysis

Team leadership

Stakeholder management

English proficiency

Education

Bachelor's degree in Commerce/Economics/Finance

MBA or Business Analytics

Tools

Power BI

Job description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Front Line Manager - T&S - Developer Operations 4C based in India.

The Front Line Manager will lead a team of Trust & Safety specialists, ensuring the consistent delivery of high-quality safety operations across digital products and services. This role combines people management, operational oversight, and strategic process improvement to maintain a safe and trustworthy user environment. You will be responsible for implementing safety strategies, monitoring policy compliance, and managing user safety incidents effectively. Working closely with cross-functional teams, you will identify opportunities to strengthen existing processes and improve operational performance. The position also involves analyzing performance data, preparing reports, and providing actionable insights to support business decisions. This is an excellent opportunity for an experienced professional who enjoys leading teams in a dynamic, technology-driven environment.

Accountabilities

• Lead, manage, and support a team of Trust & Safety specialists, ensuring consistent execution of operational processes and safety protocols.
• Develop, implement, and continuously improve strategies that promote user safety and trust across digital platforms and services.
• Monitor team performance and ensure compliance with internal safety policies, operational procedures, and applicable regulatory standards.
• Oversee the investigation and resolution of user safety concerns, policy violations, and operational incidents, ensuring timely and effective outcomes.
• Establish clear performance expectations, provide coaching and guidance, and support team members in achieving operational objectives.
• Collaborate with cross-functional stakeholders to strengthen Trust & Safety processes, address operational challenges, and implement improvements.
• Monitor key operational indicators and Trust & Safety metrics, preparing regular reports and actionable insights for management.
• Identify trends, recurring issues, and opportunities to improve safety protocols, team productivity, and service quality.
• Stay informed about emerging industry trends, regulatory developments, and best practices in Trust & Safety operations.
• Support strategic decision-making through data-driven recommendations and continuous operational improvement initiatives.

Requirements

• Bachelor's degree in Commerce, Economics, Finance, or a related discipline; a Master's degree in Business Administration or Business Analytics is also relevant.
• Previous experience in Trust & Safety operations, team leadership, operational management, or a related field.
• Strong understanding of Trust & Safety principles, user protection practices, safety policies, and operational procedures.
• Proficiency in Microsoft Power BI, including reporting, data visualization, performance monitoring, and generating actionable insights.
• Ability to analyze operational data, identify performance trends, and translate findings into practical improvement strategies.
• Demonstrated ability to lead, motivate, coach, and develop teams in a fast-paced operational environment.
• Strong problem-solving, decision-making, and incident management capabilities.
• Excellent written and verbal English communication skills, with an advanced proficiency level (C1).
• Strong stakeholder management and collaboration skills, with the ability to work effectively across different teams and functions.
• Ability to manage competing priorities, maintain operational accuracy, and deliver results in a dynamic environment.
• Familiarity with relevant technology, digital operations, and continuous improvement methodologies is an advantage.

Benefits

• Full-time, regular employment opportunity.
• Remote working arrangement based in India.
• Opportunity to lead Trust & Safety operations supporting global business environments.
• Exposure to AI-powered solutions, digital innovation, and technology-driven transformation initiatives.
• Career development opportunities through mentorship, professional training, and continuous learning.
• Opportunity to work alongside experienced professionals and multidisciplinary teams.
• Inclusive and collaborative work culture that encourages innovation, integrity, curiosity, and professional growth.
• Opportunity to make a meaningful impact on user safety, operational excellence, and business performance.