Head of Trust & Safety

Corishta Ltd.; Mumbai, Pune District; Remote; INR 3,000,000 - 6,000,000; Full time

Job summary

Corishta Ltd. is seeking a Head of Trust and Safety to lead verification, fraud prevention, and content moderation.

You will set the policies that determine what is acceptable on a platform where families share deeply personal information, and you will build a rigorous operating standard under pressure. You will lead verification and moderation teams, design fraud prevention approaches, and own the policy for handling reported activity.

Qualifications

• Eight or more years in trust and safety, fraud, moderation, verification or a related discipline.
• Experience leading an operations team with measurable quality and throughput targets.
• Strong grasp of fraud typologies and of how bad actors abuse consumer platforms.
• Judgement in ambiguous cases, and the ability to write rules that other people can apply.
• Experience working closely with engineering and product teams.
• Experience in an Indian consumer platform with a large member base.
• Knowledge of Indian identity and address verification norms.
• Exposure to privacy and data protection practice.

Responsibilities

• Set and own the verification, fraud prevention and moderation standards for the platform.
• Build and lead the verification, trust and safety and content moderation teams.
• Design the fraud detection and prevention approach, including patterns of abuse and misuse.
• Own the policy for handling reported accounts, fraudulent activity and inappropriate content.
• Work with engineering on the tooling that makes verification and moderation scalable.
• Build the reporting and audit trail that allows decisions to be reviewed.
• Train customer care and consultants on what to do when a safety concern is raised.
• Report risk posture and incident trends to the leadership team.

Skills

Trust and safety leadership

Fraud prevention

Policy development

Team leadership

Moderation standards

Risk assessment

Cross-functional work

Verification tech

Data privacy

Incident response

Job description

As Head of Trust and Safety you own the part of Corishta that determines whether families can rely on the platform. You will lead verification, fraud prevention and content moderation, and you will set the policies that decide what is acceptable on a service where people share deeply personal information. This is a role for someone who can build a rigorous operating standard and hold it under pressure.

Responsibilities

• Set and own the verification, fraud prevention and moderation standards for the platform
• Build and lead the verification, trust and safety and content moderation teams
• Design the fraud detection and prevention approach, including patterns of abuse and misuse
• Own the policy for handling reported accounts, fraudulent activity and inappropriate content
• Work with engineering on the tooling that makes verification and moderation scalable
• Build the reporting and audit trail that allows decisions to be reviewed
• Train customer care and consultants on what to do when a safety concern is raised
• Report risk posture and incident trends to the leadership team

Requirements

• Eight or more years in trust and safety, fraud, moderation, verification or a related discipline
• Experience leading an operations team with measurable quality and throughput targets
• Strong grasp of fraud typologies and of how bad actors abuse consumer platforms
• Judgement in ambiguous cases, and the ability to write rules that other people can apply
• Experience working closely with engineering and product teams
• Experience in an Indian consumer platform with a large member base
• Knowledge of Indian identity and address verification norms
• Exposure to privacy and data protection practice

Preferred Skills

• Trust and safety operations
• Fraud prevention
• Policy development
• Team leadership
• Moderation standards
• Risk assessment
• Cross-functional work
• Verification technology
• Data privacy practice
• Incident response

Compensation

This is a full-time salaried leadership position with a fixed annual salary. The published range is a market-referenced band and is confirmed individually before an offer is made.

Work Location

• Mumbai, Maharashtra
• Pune, Maharashtra