Trust & Safety Analyst

Accenture; Hyderabad; On-site; INR 600,000 - 900,000; Full time

Job summary

Accenture is seeking a Trust & Safety Analyst in Hyderabad, India, to analyze user profiles and content including audio, video, and text, and to escalate or resolve issues reported by users or the system.

Role involves handling sensitive content with resilience, joining Accenture's Trust & Safety program, and supporting platform safety initiatives across our Operations teams.

Qualifications

• This meaningful role helps keep the internet safe and responsible for platform partners.

Responsibilities

• Monitor and evaluate content from multiple teams for policy compliance and legal requirements.
• Develop summaries of enforcement decisions and collaborate with cross-functional resources to resolve issues quickly.
• Apply guidelines to content to make informed decisions.
• Stay updated on regulations governing online content (e.g., child protection, data protection).
• Provide guidance to teams via consultations on content reviews and research.
• Identify needs and collaborate to improve support tools and processes.

Job description

Skill required:

User-Generated Content Moderation - Content Moderation

Designation:

Trust & Safety Analyst

Qualifications:

Any Graduation

Years of Experience:

3 to 5 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com.

What would you do?

• Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses.
• You will be responsible for analyzing and reviewing user profiles, audio, videos, and text-based content andor investigating, escalating andor resolving issues that are reported by users or flagged by the system. Due to the nature of the role, you may be exposed to objectionable or disturbing content flashing lights or contrasting light and dark patterns.
• You will be responsible for analyzing and reviewing user profiles, audio, videos, and text-based content and or investigating, escalating and or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, you may be exposed to objectionable or disturbing content flashing lights or contrasting light and dark patterns.

What are we looking for?

• This meaningful role helps keep the internet safe and responsible. You will encounter challenging, sensitive, or disturbing content (e.g., graphic, violent, sexual) and test AI systems against adversarial scenarios. Strong resilience and coping skills are essential. Because we prioritize your health and well-being, this position requires active participation in Accenture s dedicated Trust & Safety well-being program, which provides comprehensive resources and skills to support both individual and team well-being.

Roles and Responsibilities

• Monitor and evaluate content generated from multiple team (Tier 1, 2, 2.5, Executives) for compliance with community guidelines, policies, and legal requirements
• Critically analyze multiple factors and policies in order to develop a summary of enforcement on policy gap area decisions and collaborate with cross-functional resources to bring issues to resolution quickly and efficiently
• Use in-depth knowledge of community guidelines and policies to make informed decisions about content
• State updated with relevant regulations governing online content e.g child protection laws, data protection regulations
• Perform Content reviews and research to provide effective guidance to multiple teams via consultations
• Identify needs and collaborate on projects to improve support tools and processes

Ideal Candidate

• Demonstrated history of driving initiatives, taking ownership and managing executive stakeholders
• Has the ability to see the larger to picture to recognize when items need to be escalated
• Proven track record of being adaptable in a fast paced environment
• Taking ownership of mistakes and apply lessons learned
• Interest in the content moderation space (passion for hate or child safety work preferred)
• Demonstrated ability to handle egregious continent in prior roles

Any Graduation

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

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